Inbound Customer Care Consultant

Private Health Insurance Consultant

📍 Remote opportunity
💼 Perm Contract
💰 Starting at $64,000 per annum + Super
🕘 Monday–Friday, 9:00 AM-5:00 PM
🚀 Start Date: ASAP

About the Company

Our client is a restricted access, not-for-profit health fund supporting current and former employees of the Commonwealth Bank Group and their immediate families. With 70+ years of service, they’re proudly member-first, service-led, and committed to delivering exceptional support to every person they assist. While we can’t name them here, you’ll be joining a truly customer-centric organisation known for its strong values, stability, and supportive culture.

Your Next Role

This is your chance to make a meaningful impact supporting members with their private health insurance needs. You’ll be the first point of contact, helping customers navigate their PHI products confidently while working in a collaborative and dynamic team environment.

What You’ll Do

• Assist members with a wide range of private health insurance enquiries - from updating payment details and explaining coverage, to reissuing cards and guiding them through policy changes.

• Handle inbound calls as your primary channel, with opportunities to expand into email support once competent.

• Conduct follow-up outbound calls where needed to resolve enquiries with accuracy and care.

• Clearly articulate complex PHI concepts in a simple, supportive way so members feel informed and reassured.

• Navigate multiple systems, knowledge bases and internal tools - working efficiently even when tech is clunky or processes evolve.

• Work in a fast-paced, ever-changing environment where resilience and adaptability are key.

What We’re Looking For (Non-Negotiables)

To be successful, you must have:

• 6-12 months recent experience in private health insurance (fund, broker, or PHI contact centre).

• Proven ability to explain complex PHI information clearly and confidently to members.

• Strong technical capability - able to juggle multiple systems, pick up new platforms quickly, and operate confidently in less-than-perfect tech environments.

• A resilient attitude with the ability to adapt to frequent changes in processes, policies, and system updates.

Why You’ll Love This Role

• Mon–Fri only - no weekends!

• Stable, long-term opportunity within a respected member-owned organisation.

• Remote working 

• Supportive team, ongoing training, and opportunities to cross-skill into new channels.

If you meet the experience criteria and want a meaningful role where you can genuinely help customers, we’d love to hear from you. Apply now - roles are filling fast!