Front Desk Specialist (Part-Time)

Charlottesville, Virginia, United States

Hourly Rate, Location, & In-Office Format

  • Part-time role (16 hours per week)
  • Hourly rate: $21
  • On-site work required Wednesday and Thursday at our Charlottesville, VA office

Who We Are

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. 

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

The Opportunity

This role serves as the face of WillowTree’s headquarters at our Woolen Mills office in Charlottesville, Virginia. In addition to offering gold-standard hospitality for employees, guests, and visitors to the building, this role provides support to our Office Operations and Admin teams to ensure that we are operating at our highest possible collective capacity. 

Responsibilities

  • Create a warm, welcoming, and positive environment at Woolen Mills for employees, guests, and visitors
  • Manage our mailroom and provide robust shipping support, including knowledge of protocols for shipping time sensitive or international items and batch shipping when necessary. 
  • Attend to our front desk systems, including phone call management; employee gifts and acknowledgements; vendor badging; and our TV monitor screen updates throughout the building. 
  • Support the Admin and Office Ops team with desk-based responsibilities like contract filing; data entry; travel arrangements; purchasing; and assigning tickets within our Jira-based system. 
  • Ensure compliance with our visitor processes: help guests navigate and sign our Non-Disclosure Agreement; provide name tags; and document and ensure return of guest badges.

Qualifications

  • Self-motivated with a can-do attitude: you actively seek out process improvements, proactively offer assistance and support to colleagues
  • Committed to excellence: you enjoy the details, and are able to create high-quality work products while managing greeting responsibilities and other routine front desk work.
  • Passionate about hospitality: you care about creating an outstanding experience for employees, visitors, and guests. You understand that we only get to make a first impression once, and that your role as the face of WillowTree matters for our clients, candidates, and employees. 
  • Customer-service mentality: you lead with empathy and curiosity, seeking to understand, learn, and deliver outstanding results for the people and teams you support. 
  • Growth mindset: you are eager to learn, build new skills, and adapt as the organization evolves. You look forward to opportunities to pick up new skills and changes in your day-to-day work. You are willing to learn and experiment with new systems and ways of working. 
  • Professional judgment: You use your best judgment to work autonomously whenever possible. You solicit and actively accept feedback to increase your degree of independence in the role. 

Bonus Points

  • Proficiency in G Suite (Gmail, Google Calendar, Google Drive, etc)
  • Office experience in the digital tech, consultancy, or design industries 

Why WillowTree?

We offer a place to be yourself.

 Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

 WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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