Front Desk Specialist (Part-Time)

Charlottesville, Virginia, United States

 

Who We Are

Welcome to TELUS Digital, where innovation meets impact. As an award-winning digital product consultancy, we're shaping the future of digital experiences through cutting-edge technology, agile thinking, and a culture that puts people first.

We are the global digital section of TELUS, one of Canada’s largest telecommunications providers. Our global teams deliver transformative digital solutions and customer experiences for industry leaders in consumer electronics, finance, telecommunications, and utilities. With robust multi-shore delivery capabilities, multi-language programs, and secure infrastructure, we ensure exceptional service backed by our multi-billion-dollar parent company.

The Opportunity

TELUS Digital is seeking a part-time team member (16 hours per week) to support our Charlottesville, VA office. This role offers an hourly rate of $21 and requires on-site work on Wednesdays and Thursdays. You’ll serve as the welcoming face of our office, helping create a positive environment for employees, guests, and visitors, while supporting our Office Operations and Admin teams to keep everything running smoothly.

Responsibilities

  • Create a warm, welcoming, and positive environment at Woolen Mills for employees, guests, and visitors

  • Manage our mailroom and provide robust shipping support, including knowledge of protocols for shipping time-sensitive or international items and batch shipping when necessary

  • Attend to our front desk systems, including phone call management; employee gifts and acknowledgements; vendor badging; and TV monitor screen updates throughout the building

  • Support the Admin and Office Ops team with desk-based responsibilities like contract filing; data entry; travel arrangements; purchasing; and assigning tickets within our Jira-based system

  • Ensure compliance with our visitor processes: help guests navigate and sign our Non-Disclosure Agreement; provide name tags; and document and ensure return of guest badges

Qualifications

  • Self-motivated with a can-do attitude: you actively seek out process improvements, proactively offer assistance and support to colleagues

  • Committed to excellence: you enjoy the details, and are able to create high-quality work products while managing greeting responsibilities and other routine front desk work

  • Passionate about hospitality: you care about creating an outstanding experience for employees, visitors, and guests. You understand that we only get to make a first impression once, and that your role as the face of TELUS Digital matters for our clients, candidates, and employees

  • Customer-service mentality: you lead with empathy and curiosity, seeking to understand, learn, and deliver outstanding results for the people and teams you support

  • Growth mindset: you are eager to learn, build new skills, and adapt as the organization evolves. You look forward to opportunities to pick up new skills and changes in your day-to-day work. You are willing to learn and experiment with new systems and ways of working

  • Professional judgment: you use your best judgment to work autonomously whenever possible. You solicit and actively accept feedback to increase your degree of independence in the role

Bonus Points

  • Proficiency in G Suite (Gmail, Google Calendar, Google Drive, etc.)

  • Office experience in the digital tech, consultancy, or design industries

Why TELUS Digital?

At TELUS Digital, you’ll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.

We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international and innovative consultancy company, you will have:

  • A Global Innovation Hub: Be part of an international consultancy at the forefront of technology

  • Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life

  • Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions

  • Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market

  • Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path

  • Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits:

  • Health and dental plan

  • Life insurance

  • Monthly voucher for meals, culture, education, health, and mobility

  • Child care assistance and more!

Equality

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

We will only use the information you provide to process your application and produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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