Sales Operations Analyst

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location & Flexibility 

This role will be based out either our Charlottesville, Virginia headquarters, or our Durham, North Carolina office on a hybrid schedule (in office Tuesday, Wednesday and Thursday).

The Opportunity

As a Sales Operations Analyst, Fuel iX, you will be helping drive sales efficiency, improve forecasting accuracy, and provide actionable insights to improve sales performance. The ideal candidate will possess a strong combination of analytical skills, technical proficiency, and a passion for optimizing sales processes.

Fuel iX is an AI platform that helps enterprises manage and accelerate AI-fueled intelligent experiences (iX). This role is pivotal in enhancing and evolving our industry-leading AI engine, ensuring it delivers flexibility, control, productivity, and trust to enterprises worldwide.

Responsibilities 

• Manage and maintain Salesforce, ensuring data accuracy and integrity
• Experience in contract management, particularly with SOWs and SLAs
• Develop and maintain cadenced and ad hoc sales reports, providing actionable insights to support decision-making
• Collaborate with cross-functional teams to fulfill data requests, ensuring accuracy and timeliness in the delivery of needed information
• Monitor and analyze key sales metrics, identifying trends and discrepancies to drive continuous improvement in sales performance
• Ensure data integrity and hygiene by regularly auditing and cleansing sales and customer data within Salesforce and other systems
• Streamline and optimize sales operations processes, identifying opportunities for automation and improved efficiency

Qualifications

• 3+ years of experience in sales, sales operations, or a similar role
• Strong data analysis and reporting skills
• Proficiency in Salesforce and Business intelligence tools  
• Proven experience at an enterprise SaaS company
• Salesforce Admin or Developer certification preferred

Bonus Points

• Strong understanding of AI technology and its applications in various industries
• Knowledge of statistical analysis techniques

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.