Program Manager - Fuel iX

São Paulo-SP, Brazil or Porto Alegre-RS, Brazil

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location and Flexibility

The Program Manager is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

As a Program Manager, you’ll partner with one of our Engineering Directors and Product Managers to lead a multidisciplinary project team on one or more of the Fuel iX product lines being delivered to market. This opportunity involves working closely with cutting-edge AI use cases to directly solve problems through AI and enable AI deployments within enterprises. 

Fuel iX is an AI platform that helps enterprises manage and accelerate AI-fueled intelligent experiences (iX). This role is pivotal in enhancing and evolving our industry-leading AI engine, ensuring it delivers flexibility, control, productivity, and trust to enterprises worldwide.

Responsibilities 

• Create, guide, and communicate the holistic project plans and goals to create alignment and overall program delivery success
• Partner across teams to drive product development, own the creation of mission-critical products, and deliver desired outcomes 
• Lean on your experience to provide effective decision-making on complex issues of scope, design, architecture, and process 
• Deliver timely and tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
• Optimize processes and the use of time for your team while focusing on key client activities 
• Be flexible and adaptive by applying appropriate project management frameworks that suit the customer and product

Qualifications

• C1 or C2 English language proficiency is required
• 7+ years of experience in software development
• Experience leading large-scale custom software development projects, from discovery through UX design, implementation, and deployment
• Demonstrated experience and confidence in managing software projects with complex scopes and executive partners
• Experience facilitating working sessions with client stakeholder groups and internal teams
• You've managed projects, provided feedback, and led a multidisciplinary team
• Ability to clarify complex ideas and navigate ambiguity for your team

Bonus Points

• Professional experience as a Project or Product Manager and Scrum Master from a technology or SaaS-based product company
• Proven experience working with AI or machine learning-based products.
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
• Experience with B2E or Contact Center CX solutions is highly desirable.
• Experience with cloud-based infrastructure and services.
• Experience using or building developer platforms.

Equal Opportunity Employer 

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

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