Operational Excellence Manager

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation.  

Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way.  

This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family.  

Position Summary: The Operational Excellence Manager will lead a small team focused on driving process improvement across the organization. This role is highly project-based, with 50–75% of time dedicated to executing short-cycle improvement initiatives. The ideal candidate is a hands-on leader who thrives in fast-paced environments and can quickly diagnose, document, redesign operational processes and track improvements post implementation.

Key Responsibilities:

• Lead and mentor small team of Process Analysts
• Manage and execute operational improvement projects in sprints
• Facilitate workshops, process mapping sessions, and stakeholder interviews to gather insights and drive alignment
• Map and analyze the end-to-end journey to identify friction points and opportunities for enhancement.
• Leverage data analysis and metrics to measure process performance and outcomes.
• Develop process maps, documentation, and standard operating procedures (SOPs).
• Collaborate with technology teams to recommend or implement automation and system improvements.
• Design and implement optimized processes that balance efficiency, compliance, and client satisfaction.
• Lead training and change management efforts to ensure team adoption of new processes.
• Report on value realization post process improvement implementation

Qualifications: 

• Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent work experience).
• Previous managerial experience
• 5+ years of experience in process analysis, business analysis, or operations improvement (law firm or professional services experience a plus).
• Proven experience managing short-cycle projects with measurable outcomes.
• Strong analytical skills with ability to gather, interpret, and present data.
• Excellent communication and collaboration skills.
• Proficiency in process mapping tools (Visio, Lucidchart, Blueworks Live etc.) and Microsoft Office Suite.
• Lean Six Sigma Certification (Green Belt or higher)
• Hands on experience applying either PDCA, Lean, Kaizen, Value Stream Mapping in driving measurable results.
• Project/Program Management certification is a plus
• MBA is a plus

Physical Requirements:  

• Office environment with normal business hours necessary to satisfactorily perform job functions.   
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.  
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.  
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. 
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays 
• Tuition Reimbursement

Please note that this job description is intended to outline the primary duties of the role and is not intended to be an exhaustive list. The job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job. 

WLG and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WLG and its affiliated companies participate in E-Verify. For additional information please review the E-Verify Participation Poster and Right to Work Poster from the Department of Homeland Security.