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Scale Customer success Manager - Pipeline Req
Ready to become a Wriker?
Join our Wrike Self-Service team as a Scaled Customer Success Manager, where you’ll help customers maximize their value from the Wrike platform. You’ll manage a high volume of accounts using scalable engagement strategies, driving product adoption, satisfaction, and growth opportunities.
How you’ll make an impact
- Customer Success at Scale: Drive success motions for a dedicated pool of customers.
- Digital Campaigns: Design and execute strategies to enhance product adoption and engagement.
- Virtual Engagements: Host webinars, “Ask the Expert” sessions, and similar virtual events.
- Educational Content: Collaborate with internal experts to curate customer education materials.
- Metrics Monitoring: Track customer health metrics, including retention, product usage, and engagement.
- Growth Opportunities: Identify upselling and cross-selling opportunities through customer behavior insights.
You will achieve your best if you have
- Education: Bachelor’s degree in Business, Marketing, or a related field.
- Experience: 2-4 years in customer success, digital marketing, or related roles.
- Skills: Proficiency in customer engagement tools, strong communication and presentation abilities, and analytical problem-solving.
Note - This role requires you to work in shift ( 6pm - 2am IST)
You will stand out with
- Experience: 2-4 years in scaled customer success or similar roles in the SaaS industry.
- Customer-Centric Focus: A deep understanding of customer needs and success strategies.
- Organization: Ability to handle large volumes of activities efficiently.
- Curiosity: Commitment to continuous learning and professional growth.
- Digital Expertise: Hands-on experience with digital engagement campaigns.
- Business Acumen: Strong understanding of business processes and data-driven decision-making.
- Language Proficiency: Excellent written and spoken English.
This role is ideal for someone passionate about customer engagement, data-driven strategies, and scalable approaches to customer success.
Perks of working at Wrike:
- 10 days of National and Festival Holidays per year (eight fixed, two flexible)
- 18 days of paid vacation per year
- 14 days of sick leave with a medical certificate per year
- 5 uncertified sick days per year
- Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
- Personal Accident Insurance: Rs 50,00,000
- Term Life Insurance: Rs 50,00,000
- Up to 26 weeks of paid maternity leave for the first two children
- 4 weeks of paid parental leave
- 2 days off for volunteering with nonprofit charities
- Broadband/Internet Reimbursement: INR 1500 per month
- Full-stocked pantry and complimentary lunch
- Hybrid work model
Your recruitment buddy will be Tripti Sachan, Senior Recruiter.
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Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
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