Renewal Manager

About the Role: 

The Renewals Manager is at the hub of the renewal lifecycle for our Enterprise and Commercial Segments. They are responsible for driving successful renewals on time and growing our existing customer base. This position is a high velocity role working closely with partners in Customer Success, Sales, Finance, Legal and Business systems to maximize retention rates, ensure renewals are processed on time and that our customers have a positive experience renewing their subscriptions. 

Your Impact: 

• Manage assigned renewals book of business for a rolling 120 day period ensuring all renewals are closed on time
• Maximize customer retention rates on a monthly basis, driving price increases and multiyear renewals at the time of renewal
• Provide an accurate and updated forecast for your book of business each week
• Serve as a subject matter expert on our renewals processes and tools, and apply critical thinking to solve challenging business problems 
• Collaborate with Account Managers and Customer Success Managers on complex renewal scenarios 
• Work to ensure our customers are on the most up to date terms and conditions
• Prepare detailed order forms and quotes based on your expert knowledge of our products, pricing and terms 
• Be able to explain the renewal process, timing, and expectations. 
• Maintain data quality of accounts and opportunities in Salesforce
• Create, update, or innovate new functional processes, playbooks and supporting materials to drive process efficiencies 

Your Qualifications: 

• 2+ years of experience working in a Renewals,  Customer Success or Account Management role. SaaS company strongly preferred 
• Fluency in English, and Spanish OR Portuguese is a big plus.
• Comfortable working independently, and with high‐volumes of overlapping activities 
• Excellent problem-solving skills including ability to analyze account history and connect historical account activities 
• Sound critical thinking skills and understanding of subscription based renewals including knowledge of subscription terms, account consolidation and proration
• Process oriented mindset, using documented procedures and identifying opportunities to improve efficiency 
• Experience using a wide range of business programs; direct experience with Salesforce, CPQ, Docusign, Salesloft are a plus
• Ability to organize, prioritize, complete activities, and meet deadlines on a daily basis
• A team player and great collaborator, able to build positive relationships with peers and others within Wrike
• Strong written and verbal communication skills, and the ability to communicate ideas, updates, or issues to peers and leaders

Perks of working at Wrike 

• Paid Time Off programs for Vacation, Holidays, and Volunteering
• Medical, Dental, and Vision health insurance plans
• Life insurance plan
• Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents)
• Employee Assistance Program

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

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Who Is Wrike and Our Culture

Our persona 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.