Operations Specialist

WeightWatchers is a global digital health company. 

We are the #1 doctor-recommended – and most clinically studied – behavioral weight health program in the world. For sixty years, WeightWatchers has helped millions build healthy habits and live happier, healthier lives.

As the science of weight health rapidly evolves, so does WeightWatchers. Today we are developing new clinical pathways for medication access, creating behavioral programs for chronic health conditions, integrating third-party services, and enhancing product personalization.

WeightWatchers has embraced technology, with our mobile app now the  primary tool for most members. While we continue to perfect our digital product, we are also designing new in-person experiences. With these diverse member touchpoints, our potential for impact has never been greater.

As a WW4B Operations Specialist you will be responsible for ensuring that business processes and operations run efficiently and effectively.  The role requires the support in the areas of client service/maintenance and implementation activities that will allow for best in class service to external and internal partners.  The operations specialist should be comfortable communicating with stakeholders throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks. The ideal candidate is a natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail.

The WW4B Operations Specialist’s key functions include management of all day to day service and monitoring activities, in depth discovery and root cause analysis for service and maintenance issues across all customers; in addition to implementation and onboarding  activities.  In this role you will work closely with internal and external stakeholders to ensure all maintenance and inquiry items are closed to full resolution. \

Key Responsibilities:

• Asses service & maintenance items and route to appropriate partner or work to completion
• Perform discovery and root cause analysis for all service and maintenance items
• Evaluate common themes
• Recommend improvements
• Identify key stakeholders for hand-off of accountability
• Liaison with multiple matrix partners to bring open items to closure collectively and to establish processes and procedures.
• Assist with client implementations inclusive of set-up coordination and task functions (as needed)
• Manage eligibility file processing and exception reporting for all lines of business and coordinate communications accordingly.
• Manage SLAs related to issue management and implementation tasks.
• Administer various reports and status updates that support progress and key metrics on performance related to issue management and implementation pipeline
• Own and Support the departmental purchase order process
• Manage manual special handling reporting as needed.
• Process and deliver sales orders as needed
• Serve as an immediate point person for issue escalations.
• Create/update processes and SOPs as needed
• Serve as operations subject matter expert for current state process and execution
• Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points
• Assist the operations manager in developing, planning, and coordinating operational activities

Experience Required:

• College Degree strongly preferred
• 2+ years’ experience in operations role or similar 
• Experience working in the health care industry (Operational role)

Skills Required: 

• Strong organizational and time management skills
• Analytical thinking and problem solving
• Excellent communication and interpersonal skills
• Ability to prioritize workload and manage tasks efficiently
• Self-sufficiency and an ability to work with minimal supervision
• Proficiency with software tolls like google suite, project management tools, or CRM platforms
• Adaptability to a dynamic and fast-paced environment

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well.  We encourage our employees to come into the office 1-2 days/week.

It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

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