Senior UX Researcher

WeightWatchers is a global digital health company. 

We are the #1 doctor-recommended – and most clinically studied – behavioral weight health program in the world. For sixty years, WeightWatchers has helped millions build healthy habits and live happier, healthier lives.

As the science of weight health rapidly evolves, so does WeightWatchers. Today we are developing new clinical pathways for medication access, creating behavioral programs for chronic health conditions, integrating third-party services, and enhancing product personalization.

WeightWatchers has embraced technology, with our mobile app now the  primary tool for most members. While we continue to perfect our digital product, we are also designing new in-person experiences. With these diverse member touchpoints, our potential for impact has never been greater.

Who We Are

The WW Design Team

• Are you passionate about the user’s experience?
• Do you want to be part of a dynamic team working to answer challenging questions and create products aimed at making the world a healthier place?

If so, we want to talk with you! 

At WW, we apply the latest nutritional and behavioral science to help our members eat healthier, move more, and shift their mindset. The WW Product Design team is a close-knit group of passionate people who craft experiences from service design to digital product creation. 

Our Experience Researchers are on a quest to understand and advocate for what people need and why throughout their health and wellness journey. We use qualitative and quantitative research methods to provide actionable insights to designers, product managers, and other key stakeholders. 

Key Responsibilities:

• Conduct generative and evaluative research to uncover unmet needs across our member experience.
• Collaborate closely with Product Managers, Designers, and cross-functional partners to prioritize research opportunities and frame problems.
• Design and execute research projects using a variety of methods, such as interviews, usability testing, concept validation, diary studies, and ethnographic research.
• Translate research findings into actionable insights and frameworks (e.g., personas, user journeys, design principles) to drive decision-making.
• Synthesize insights from qualitative and quantitative data, collaborating with teams like Analytics and Behavioral Science. 
• Deliver compelling presentations that communicate research insights to diverse audiences, from design and product teams to senior leadership. 
• Contribute to the evolution of WW’s research practices by mentoring junior researchers, refining processes, and championing user-centered decision-making.
• Establish and maintain ongoing mechanisms for collecting feedback from users at every stage of the customer journey.

Requirements:

• Bachelor's or advanced degree in Human Factors, HCI, Psychology, Anthropology, Cognitive Science, or a related field - or equivalent practical experience.
• You have 5-7 years of experience conducting user research in a product or service design environment.
• Strong ability to uncover the “why” behind behaviors and articulate findings in a clear, actionable way. 
• Excellent communication and storytelling skills - comfortable presenting research insights through reports, slide decks, or interactive workshops.
• A collaborative mindset with experience working closely with designers, product managers, and cross-functional teams.
• Familiarity with UX design processes and principles. 

Please be prepared to share 2-3 examples of research projects you’ve led or contributed to.

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well.  We encourage our employees to come into the office 1-2 days/week.

It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

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