Strategy & Operations Manager

WeightWatchers is a global digital health company. 

We are the #1 doctor-recommended – and most clinically studied – behavioral weight health program in the world. For sixty years, WeightWatchers has helped millions build healthy habits and live happier, healthier lives.

As the science of weight health rapidly evolves, so does WeightWatchers. Today we are developing new clinical pathways for medication access, creating behavioral programs for chronic health conditions, integrating third-party services, and enhancing product personalization.

WeightWatchers has embraced technology, with our mobile app now the  primary tool for most members. While we continue to perfect our digital product, we are also designing new in-person experiences. With these diverse member touchpoints, our potential for impact has never been greater.

Who We Are

Weekend Health's mission is to make healthcare more accessible, more transparent, and friendlier. Our platform, WeightWatchers Clinic/Sequence, focuses on chronic obesity, which affects more than 50% of adults and is closely related to many other chronic conditions. 

We do this by: 

• Connecting patients with board-certified obesity specialists to provide the highest quality of care, as well as access to the most effective weight management medications available
• Assembling a team of health coaches to support our members in their journeys toward better health
• Building a community for our members to share their experiences and learn from each other about healthy lifestyle practices

We are looking for a Strategy and Operations Manager to help scale our business. This role will work closely with the Product, Clinician leadership, and Member Operation teams to improve the member experience and maintain operational excellence. This role will require strong cross-functional collaboration and a high degree of visibility to senior leadership.

Key Responsibilities: 

• Manage reporting  for the Operations organization and track core business metrics
• Develop tools and processes that enable effective patient care
• Oversee quality & enablement functions within the organization
• Surface and advocate for product improvements based on key insights derived from data
• Work closely with Product/Engineering on the development and rollout of product improvements, and with Clinician leadership on coordinating effective patient care
• Track adoption and impact of new feature rollouts  
• Identify and tackle opportunities to improve the member & Clinician experience
• Collaborate with cross-functional teams, including Clinical Operations, Member Operations, Pharmacy Operations, Clinicians, Legal, and more

Who You Are

Experience & Skillset

• Experience in management consulting or in-house strategy / product / operations roles in a fast-paced technology driven environment
• Process expert with experience working in a fast paced, operationally complex organization
• Experience dealing with complex data sets using excel/google sheets (SQL a plus but not required), deriving insights and generating recommendations
• (Preferred, but not required) Experience as a people manager

Work Style

• Experience working closely and communicating effectively with employees of all levels
• Comfortable in a rapid growth environment with tight deadlines, and demonstrated ability to coordinate, plan, and prioritize tasks across multiple projects
• A self-starter who is comfortable with ambiguity

Location

We are prioritizing candidates in SF/NY.

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well.  We encourage our employees to come into the office 1-2 days/week.

It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

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