Chief of Staff, Operations

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO ARE YOU:

The Chief of Staff plays a critical role in supporting the leadership team to execute high-level strategy and ensure the organization runs smoothly. This individual acts as a key partner to senior leadership, driving strategic initiatives, overseeing day-to-day operations, managing cross-functional teams, and leading special projects. The Chief of Staff serves as a trusted advisor, streamlining decision-making processes, facilitating communication, and helping to align teams to achieve business goals.

WHAT YOU’LL DO:

• Strategic Support & Execution:
  • Collaborate with the leadership team to define and drive the company’s strategic initiatives.
  • Monitor progress against strategic objectives and provide recommendations to optimize outcomes.
  • Assist in the prioritization and management of key projects.
• Operational Oversight:
  • Ensure cross-departmental collaboration and communication to drive operational efficiency.
  • Identify and mitigate operational risks, addressing bottlenecks to maintain smooth workflow.
• Leadership & Team Management:
  • Provide leadership and direction to cross-functional teams on various initiatives.
  • Act as a sounding board for leadership to identify priorities and allocate resources.
  • Support leadership in team development, ensuring goals are aligned across departments.
• Internal & External Communication:
  • Serve as a key point of contact between the leadership and internal/external stakeholders.
  • Draft and review communications, presentations, and reports.
  • Ensure clear, consistent messaging is delivered across the organization.
• Project Management:
  • Lead high-priority projects from conception through execution, ensuring timely completion.
  • Track progress on key initiatives, manage timelines, and hold teams accountable for deliverables.
  • Ensure project outcomes are communicated clearly to senior leadership and key stakeholders.
• Stakeholder Management:
  • Liaise with internal and external partners as needed, facilitating communication and coordination on behalf of the Leadership.
  • Prepare reports, presentations, and briefings for meetings with stakeholders.
• Decision-Making Support:
  • Provide data-driven insights and analysis to aid in executive decision-making.
  • Conduct research and gather information to evaluate options for business growth, expansion, or change management.

WHAT YOU WILL NEED:

• Education: Bachelor’s degree in Business, Management, or a related field; MBA or relevant advanced degree preferred.
• Experience: 8+ years of experience in management consulting, strategic planning, or similar executive support roles.
• Experience in leadership positions is highly desirable.
• Exceptional organizational and project management skills.
• Strong business acumen with a strategic mindset.
• Excellent communication skills, both written and verbal, with the ability to convey complex information succinctly.
• Proven ability to collaborate and influence at all levels of the organization.
• High level of emotional intelligence and the ability to manage confidential information with discretion.
• Strong problem-solving and analytical skills.
• Leadership: Ability to drive results, manage teams, and influence others in a fast-paced environment.
• Strategic Thinking: Demonstrated success in identifying growth opportunities and driving strategic initiatives.
• Operational Efficiency: Expertise in streamlining operations and enhancing productivity across teams.
• Adaptability: Ability to thrive in a dynamic, rapidly changing environment.
• Collaboration: Proven track record of building relationships and working across functions to achieve goals.

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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