Product Designer II

• Innovate and shape seamless card spend experiences end-to-end, driving growth within an empowered, agile product team focused on rapid impact.
• Product Designer with 3+ years experience, a strong portfolio showcasing app & web design, and a passion for data-informed decisions.
• Hybrid working with 2 days per week from our Sydney CBD office

Write your story with Zip

We’re looking for a passionate Product Designer to join our Card Spend squad. You’ll play a key role in shaping the customer experience for our cards product, which is the foundation for how our customers spend with Zip. Come join us on our mission to make Zip cards the go-to for every card purchase!

By crafting a delightful spend experience for our customers, you’ll be a key contributor to building our spending product. Together with the Product Manager and Engineering Manager, you’ll work as a triad with the squad’s engineers to drive the product’s growth.

Reporting to a Lead Product Designer, you’ll join the Product Design function in which you’ll collaborate with other Product Designers and contribute to the development of our design practice. 

You'll also:

• Design exceptional experiences and flows for our customers that are simple, elegant and delightful
• Partner with Product Management and Engineering, working in a triad to design experiences that solve a customer problem, are technically feasible and deliver on business objectives
• Utilise design thinking to go from problem definition to high-quality solutions
• Go broad in ideation, narrow down the options and form an opinion that you can confidently argue for
• Use data and research - both quantitative and qualitative - to identify opportunities and problems, make decisions and inform trade-offs
• Regularly design, run and learn from experiments and continuously measure the success of your work using the right metrics
• Champion our value of Customer First by being an advocate for, and voice of, our customer 
• Design broader end-to-end experiences  that you break down into increments to ship 
• Contribute to the development of the Card Spend roadmap and longer-term product strategy 
• Contribute to the growth of our Design practice through knowledge sharing, regularly giving structured feedback to your peers and working on Design Ops initiatives
• Contribute to the uplift of our design system

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.

• 3+ years working in product design
• Well-rounded experience across Product, UX, UI and interaction design
• A portfolio that demonstrates app design projects that showcase:
• The ability to drive strong business outcomes
• Passion for design thinking methods and a deep understanding of design practices
• Attention to detail and a strong visual sensibility & interaction design
• Designs of end-to-end solutions that scale 
• A curiosity for uncovering the true ‘why’ of a problem
• Experience working cross-functional teams, including Product Management and Engineering, with an ability to influence outcomes, advocate for design choices and challenge ideas 
• An ability to quickly and autonomously prioritise work
• Excellent communications skills. You are accomplished at conveying complex concepts clearly and persuasively to a variety of audiences, both verbally and in writing
• Experience utilising existing data to form hypotheses and design experiments
• Experience conducting evaluative research and synthesising results into actionable insights
• A quality mindset that gets the right balance between speed and quality
• The ability to respectfully challenge ideas and assumptions
• Passion and enthusiasm for working in a fast-paced team
• Experience working with and contributing to design systems 
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU) 
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne) 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

 

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