Partner Success and Growth Manager

• Shape the growth story of Zip in New Zealand by partnering with some of our most exciting merchants and helping them unlock the full potential of our products.
• Commercially savvy relationship builder with 5+ years experience in account management or sales, ideally within payments, credit, eCommerce or retail.
• Work hybridly from our beautiful Takapuna office in Auckland.

Write your story with a career at Zip

Join Zip’s Commercial team, working at the heart of our merchant ecosystem to drive sustainable growth across New Zealand. Our Merchant Experience and Commercial teams are passionate about delivering exceptional support, building strong partnerships and embedding Zip seamlessly into our merchants’ businesses.

As a Partner Success and Growth Manager, you will be the catalyst for merchant adoption and long term engagement. You’ll manage a portfolio of strategic and marquee merchants, guiding them through onboarding, activation and ongoing growth. From integration to promotion strategy, you’ll ensure every partner is set up for success and confident using Zip to its full potential.

What you’ll own

• Be the first point of contact for a marquee merchant partner and a cohort of strategic merchants, delivering an end to end service in collaboration with Marketing, Product, Sales and Merchant Operations.
• Drive merchant growth across key lifecycle stages, including 30, 60 and 90 day engagement plans to increase activation, transacting behaviour and commercial performance.
• Lead onboarding and integration support, including technical validation of merchant and customer application flows, activation of dealer and franchise networks, and training on Zip’s product proposition and best practice integrations.
• Deliver personalised training sessions and scalable engagement initiatives that upskill merchants and build confidence in using Zip.
• Execute promotional campaigns and growth initiatives, including cross sell opportunities and optimisation of best practice integration and point of sale experiences.
• Take ownership of your merchant enquiries knowledge base, developing FAQs and self serve resources that empower merchants to resolve operational issues efficiently.
• Champion merchant feedback, partnering with Commercial, Finance and Product and Engineering teams to streamline processes and improve the merchant experience.
• Provide clear reporting on pipeline, territory performance and key commercial KPIs, identifying opportunities for product or technical enhancements that address merchant pain points.
• Lead by example, modelling outstanding merchant support and building trusted relationships across internal and external stakeholders.

What you’ll bring to the team

• Proven experience in a commercial sales or account management role, with at least 5 years experience and a track record of delivering strong commercial outcomes and customer satisfaction.
• Strong understanding of payments, credit, eCommerce or retail markets, with knowledge of merchant workflows and operational processes.
• Exceptional relationship building skills, with the ability to influence and collaborate with stakeholders at all levels.
• Highly developed verbal and written communication skills, including the ability to deliver engaging presentations and training sessions.
• Strong commercial acumen with the ability to analyse performance, identify growth opportunities and execute scalable engagement strategies.
• Excellent planning and time management skills, with the ability to manage competing priorities independently.
• A proactive mindset, comfortable speaking up with ideas and driving continuous improvement.
• Ability to solve complex merchant issues, manage escalations and navigate internal processes with strong attention to detail.
• Experience using Salesforce is beneficial but not essential.
• A mindset that embraces AI and new tools to adapt, learn and grow.
  An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
  Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

• Zipsters tell us these are just some of the best things about working here. You’ll also receive:
• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Team social events and epic offices

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Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited is a digital financial services company, offering innovative, people centred products.

Operating in two core markets Australia and New Zealand and the US, Zip offers access to point of sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values led business and our values Customer First, Own It, Stronger Together and Change the Game guide us in everything we do.

#LI-Hybrid