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Technical Training Architect

San Jose, California, USA

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

We’re looking for an experienced  Technical Training Architect to join Zscaler Cyber Academy. This is a role based in San Francisco Bay Area, USA. Reporting to the Head of Technical Training Content Development, you will be responsible for:

  • Gathering customer training requirements to create long-term education solutions, and work with the Product Management team to understand new product introductions and major enhancements, analyzing their impact on the curriculum landscape for conceptual and hands-on training, and architecting these changes into overall curriculum plans
  • Collaborating with internal enablement, lab support, Support, Customer Success, GTM, and Community teams to establish a robust lab environment for customer-facing content and hands-on labs, gathering customer feedback and addressing knowledge gaps
  • Leading Job Task Analysis efforts to ensure courses align with product direction and learner needs, aiming for a 25% improvement in course relevance
  • Enabling content developers by providing knowledge transfers, real-world scenarios, and support in establishing lab environments for hands-on practice, to produce high-quality modular and interactive courses
  • Delivering training with hands-on labs tailored to diverse audiences, particularly at corporate conferences/events as needed, and stay informed about Zscaler products and cybersecurity advancements to provide appropriate education solutions

What We’re Looking for (Minimum Qualifications)

  • 5+ years of practical (hands-on) technical experience in cybersecurity or networking SaaS roles (e.g., Content Architect/Developer, instructor, network engineer, support engineer, Security Admin, Pre-Sales Engineer), and 7+ years delivering technical learning materials with proven outstanding feedback
  • Familiarity with leveraging AI tools to optimize user-story-based content designs, to perform Job Task Analysis (JTA), to enhance learning experiences by analyzing learner data across various platforms, identify knowledge gaps, and recommend personalized and engaging training content
  • Demonstrated expertise in practical implementation and real-world use cases for developing effective hands-on labs. Knowledge of Learning Management Systems (LMS) and interactive learning delivery tools
  • Ability to work effectively with global teams across different time zones and skill sets
  • Willingness to travel up to 30% or as needed

What Will Make You Stand Out (Preferred Qualifications)

  • Familiarity with programming languages (e.g., Python, Go, or Node.js)
  • Experience creating modular and API-based learning solutions
  • Proficiency with cloud platforms like AWS or Google Cloud

#LI-CM3

#LI-Hybrid

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$105,000 - $150,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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