Case Manager (USRN)

About Abby Care

Our mission is to redefine care for the most vulnerable families. We are transforming home health through purpose-built, thoughtful technology and a unique care model with families at the core.

What makes us the home health provider of the 21st century:

• Digital health integrations - We innovate to give our clinical teams superpowers. We build technology to decrease clinical administrative work and to improve the measurement of health outcomes.
  
  
• Clinical excellence - We strive to deliver the best-in class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.
  
  
• Family training and support - We believe that family care is key to a patient's wellbeing and health. Our care model incorporates family support into care plans.

The Role

Medical Office Associate

Overview:

We are looking for a meticulous and proactive Case Manager USRN to join
our team. This role is essential for overseeing the management of patient
documents, coordinating communication with healthcare providers and hospitals,
and ensuring the timely and accurate distribution of medical records and
documents. The ideal candidate will have strong organizational skills, excellent
communication abilities, and a commitment to maintaining confidentiality and
compliance with healthcare regulations.

• Responsibilities:
  Project Management of Patient Documents:
  ● Organize and track patient documents, including medical records, test
  results, treatment plans, and other healthcare-related documents.
  ● Develop and maintain comprehensive project plans and timelines for
  document management activities, ensuring deadlines are met and tasks are
  completed accurately.
• Communication with Providers and Hospitals:
  ● Serve as the primary point of contact for communication with healthcare
  providers, hospitals, and medical facilities regarding document requests and
  coordination.
  ● Make outbound calls and emails to healthcare providers and hospitals to
  request medical records, diagnostic reports, imaging studies, and other
  relevant documents.
  ● Follow up with providers and hospitals to ensure timely receipt of requested
  documents and resolve any issues or discrepancies.
• Document Distribution and Tracking:
  ● Facilitate the distribution of medical records and documents to patients,
  healthcare providers, insurance companies, legal representatives, and other
  authorized parties.
  ● Maintain accurate records of document requests, communications, and
  document distribution activities, utilizing electronic document management
  systems and databases.
  ● Track and monitor the status of document requests, ensuring that all parties
  receive the necessary information within established timelines.

Quality Assurance and Compliance:

• 
  ● Conduct regular audits and reviews of patient documents to ensure
  accuracy, completeness, and compliance with regulatory standards,
  including HIPAA regulations.
  ● Implement quality control measures to identify and address any errors,
  discrepancies, or missing information in patient records and documents.
  ● Ensure that all document management processes adhere to organizational
  policies and procedures, as well as industry best practices.

Qualifications:

• 
  ● Bachelor's degree in healthcare administration, medical records
  management, or a related field preferred.
  ● Previous experience in medical document management, patient
  coordination, or healthcare administration is highly desirable.
  ● Strong knowledge of medical terminology, HIPAA regulations, and medical
  record-keeping practices.
  ● Excellent organizational and time management skills, with the ability to
  prioritize tasks and manage multiple projects simultaneously.
  ● Effective communication and interpersonal skills, with the ability to interact
  professionally with patients, healthcare providers, and other stakeholders.
  ● Proficiency in electronic health record EHR systems.
  ● Attention to detail and a commitment to maintaining the confidentiality and
  privacy of patient information
• Must be willing to work 9AM to 5PM US EST hours

If you're passionate and excited about delivering life-changing care to families in need, don't hesitate to apply!