Back to jobs

Director, Technical Account Management

San Francisco, CA; New York, NY; Remote - US; Remote - Canada

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

As the Director of Technical Account Management at Airtable, you will lead and scale a high-impact team focused on delivering an exceptional support experience for our most strategic customers through our Premium Support offering. This role uniquely blends technical depth with customer success leadership—requiring a solution-oriented mindset, experience in platform configuration and integration, and a deep understanding of enterprise customer needs.

You’ll play a critical role in ensuring Airtable’s Premium Support offering remains a benchmark for excellence by combining the best of solution architecture, strategic support, and relationship management. You’ll work cross-functionally to help customers unlock complex use cases through technical guidance and customized support, while ensuring high retention, adoption, and growth. This is a pivotal role for someone who thrives at the intersection of customer enablement and scalable platform design.

What you'll do

  • Lead and scale a high-performing team of Technical Account Managers (TAMs) and Base Optimization experts who serve as trusted advisors to Airtable’s most strategic customers.
  • Bring a solutions architecture lens to Premium Support—helping teams guide customers through advanced implementation patterns, integrations, and complex configurations that drive meaningful outcomes.
  • Coach and mentor Managers and ICs, building technical depth and customer engagement capabilities across the team. Foster a culture of creativity, ownership, and continuous improvement.
  • Deeply understand Airtable’s platform capabilities and help define how the TAM team delivers scalable technical guidance to customers with unique, evolving workflows.
  • Partner with Sales and Customer Success to identify and target high-value accounts for Premium Support, positioning the program as both a strategic and technical asset.
  • Engage directly with customers during critical projects or escalations—translating technical challenges into actionable plans, identifying solution paths, and representing Airtable as a calm, confident partner.
  • Drive program development by iterating on support offerings, delivery models, and technical enablement frameworks that meet the needs of enterprise-scale customers.
  • Influence product development through customer advocacy, surfacing insights about technical limitations, use case friction, and opportunities to unlock broader adoption.
  • Leverage data and KPIs (e.g., NPS, time to resolution, adoption health) to inform decisions, measure success, and prioritize resources.
  • Balance customer needs with Airtable’s scalability goals, ensuring that support services are impactful, efficient, and aligned with long-term strategic growth.

Who you are

  • You have 7+ years in technical support, customer success, or solution architecture roles, including at least 3+ years leading enterprise-facing TAM or Premium Support teams.
  • You’ve worked in platform or integration-heavy SaaS companies, where customers rely on flexible tooling and require solution design support to realize full product value.
  • You bring a solution-architect mindset, with the ability to understand technical requirements, propose scalable implementation paths, and translate abstract customer goals into structured workflows.
  • You’ve partnered closely with Product, Engineering, and Sales teams, acting as a bridge between customer vision and technical execution.
  • You’re a strategic leader and strong operator, known for aligning technical teams around business outcomes and driving innovation within services organizations.
  • You’re passionate about building high-performing teams, and you invest in mentoring others, scaling knowledge, and embedding a customer-first, technically fluent culture.
  • You are calm and confident under pressure, especially in high-stakes customer escalations, and you balance short-term resolution with long-term customer maturity.
  • You possess exceptional written and verbal communication skills, especially when distilling complex concepts for varied audiences—from technical practitioners to C-level executives.
  • You’re analytical and comfortable making data-informed decisions, prioritizing based on business impact, and identifying opportunities for program evolution.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:

$240,000 - $340,000 USD

For all other work locations (including remote), the base salary range for this role is:

$216,000 - $306,000 USD

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Airtable’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.