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Operations Consultant(Service now development) - 1658

 

Experience:

Minimum 4 yrs. of total experience. Minimum 3 yrs. of experience in ServiceNow as an admin or developer

Worked in ITSM organizational structure

Experience in following Core Process Areas:  Incident, Problem, Change, Service Catalog/Request

 

Prerequisite:

ServiceNow administration experience

ITIL knowledge

ServiceNow Certified System Administrator

Good written and verbal communication skills

 

Responsibilities:

Work on Requests, Incidents and enhancements for ServiceNow

Handle troubleshooting tickets in ServiceNow

Design, implement, test, and deploy business rules/flows

Technical knowledge of client scripts, UI pages/actions/policies, ACLs, SLAs and notifications

Create and use update sets to move changes between ServiceNow instances.

Design and maintain a highly available and recoverable environment.

Proactively keep ServiceNow skills current

Share technical knowledge with the team.

You will be required to work with process owners and other stakeholders.

 

Qualification:

Bachelor’s degree in computer science/IT or relevant work experience

 

Shift :

Evening shift - 5pm - 2am IST

 

 

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