Rec ID 1888 - Service Desk Analyst
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Knowledge, Skills and Abilities |
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Working Arrangements |
· Work in a 24x7 environment in rotational shifts. · Primarily works in standard office environment or remotely · On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs
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Travel |
· Up to 10% travel may be required
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PHYSICAL DEMANDS/WORKING CONDITIONS |
Physical Demand Requirements |
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Frequency Key
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Description of Work Environment/Conditions |
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COMPETENCIES |
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Each competency is assigned a proficiency level. Proficiency levels define the degree of expertise that is required for each competency to be successful in the role.
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Core Competencies |
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Competency Name |
Competency Description |
Proficiency Level |
Behavioral Indicators |
Client Service (internal and external) |
Values and delivers high quality, innovative service to all clients. Anticipates, meets and exceeds the needs and expectations of clients. Works together, building long-term client relationships and focuses efforts on delivering increased client value. |
Advanced |
Responds to clients’ needs in a timely, professional, helpful and courteous manner; Strives to meet service standards in all circumstances; Develops and maintains positive relationships with clients |
Quality Focused |
Demonstrates the underlying drive to ensure that quality is not compromised within the working environment. Includes the identification and maintenance of standards to meet the needs of the client. |
Proficient |
Delivers results while ensuring quality isn’t compromised; Follows relevant procedures and pays attention to detail; Checks work for accuracy and completeness; Presents information accurately |
Results Oriented |
Committed to achieving goals and consistently delivering results. Holds self accountable. Demonstrates personal initiative and motivation; action and results-oriented; takes risks when necessary; undaunted by obstacles, perseveres to achieve goals. |
Proficient |
Completes work assignments by designated due dates; Plans, prioritizes and balances work to meet commitments, goals and deadlines; Stays focused on goals despite obstacles and disruptions |
Accountability |
Accepts full responsibility for delivering high-quality and timely results. Delivers on commitments and displays a strong commitment to the success of the organization. Displays honesty and integrity and confronts and resolves problems quickly. |
Basic |
Follows through and meets commitments; Meets work quality and performance standards; Seeks input on tasks and responsibilities as needed |
Communications |
Effectively communicates information in a variety of ways, including verbal and written forms; listens and probes for new ideas and invites responses; creates open channels of communication; keeps others well informed; listens carefully to input and feedback. |
Advanced |
Communicates information (facts, ideas, data or messages) in a clear, convincing and organized manner; Tailors communication (e.g. content, style) to diverse audiences; Develops materials that are clear, concise, accurate and grammatically correct |
Collaboration |
Interacts with others in the pursuit of common mission, vision, values and goals. Cooperates with others to accomplish common goals; treats others with dignity and respect and values the contributions of others. |
Proficient |
Establishes relationships and credibility across the organization; Maintains respectful and productive working relationships with colleagues; Supports team decisions, assisting other associates and doing their share of the work to meet goals and deadlines |
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
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