Associate Manager Client Technology(SSL, windows Server Admin)

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

People Management Competencies:

• Overall 8+ years IT experience with at least 0-1 years of experience in leading directly 5 or more people
• Plan/Roster team members to give optimal 24*7 coverage.
• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
• Identify and recruit internal/external talents to ensure effective mix of competencies.
• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate on company news and team progress against business plan.

Technical Competencies:

• Understands Global Command Center/Monitoring Operations/L1-L2 Monitoring
• 5-7 years of experience on Windows Server administration, IIS, Application support/troubelshooting, SSL Certificate Life cycle management(Must have)
• SSL Certificate lifecycle management, Wisekey, understand certificate process, think in terms of automation, hands on with SSL lifecycle.
• Knowledge/awareness of Monitoring tools - Azure Monitor, Logic Monitor, SentryOne, Appd etc
• Experience on Microsoft office tools/application e.g. MS Excel, PowerPoint, Teams
• Experience in ITIL processes - Incident, Problem, Change management

Responsibilities:

• Manage individual contributors
• Providing weekly/monthly reports/dashboard against key problem management KPIs
• Daily/weekly/monthly reports
• Work towards solving the problem "ONCE"
• Partnering with various teams/leaders to improve and expedite Problem resolution
• Leading internal projects for various ongoing operational tasks
• Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.
• Ensure team adherence to all team, account, and client policies and procedures.

Academic and Professional Qualifications:

• Bachelor’s Degree in computer science/IT
• Any relevant IT certification would be a plus

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com