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Partner Success Manager

New York City, United States

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Your Impact

The Partner Success team works closely with the Anaplan partner ecosystem to further develop the partner's service delivery capabilities. Preferably from an Anaplan office, you will work closely with our Alliances, Academy and Customer Success teams to drive focused partner enablement where we need it most.

Observe, coach, and manage Anaplan partner resources through the partner lifecycle, both in the field and via workshop

Internally, work with the Anaplan Village to:

  • Develop strategic partner development plans alongside designated Alliances, Customer Success, Sales, and Channel resources
  • Continually evaluate onboarding and training needs for new and existing staff members
  • Liaise with Partner Operations to review and develop partner metrics that assist in decision-making

Externally, regularly interact with Partner practice leads on the following:

  • Review partner customers' portfolio health and design any required action plans
  • Make recommendations and assist with additional training and onsite support if required
  • Participate in regular Partner planning meetings, topics to include: Resource Planning, Review of current engagements, etc.
  • Provide product, field, and local expertise when working with Content Developers/Instructional Designers, to produce high quality, relevant and localized materials. Subjects to include: Connected Planning, Solution Architecture, The Anaplan Way, Pre-Sales Process, New product releases
  • Establish and host Partner Days within your region to ensure Partners build up the relevant contacts within Customer Success, Product, Sales, and Support.

Your Qualifications

  • 6+ years of general EPM consulting experience
  • Expert software training and facilitation skills
  • Demonstrated experience as a coach and mentor in a software implementation environment
  • Familiarity with a formal system implementation methodology – requirements gathering, design, build/test, and deploy (Agile methodology preferable)
  • Penchant for service excellence and a collaborative style
  • Superb written, oral communication, and presentation skills
  • Ability to work across multiple functions and within a regional, remote team
  • Functional knowledge in one of Supply Chain, Sales, and Finance
  • Highly organized, customer-focused, and innovative
  • Results-oriented, motivated, self-starter
  • Collegial, open, and grounded in integrity
  • Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach
  • Flexible and able to work in a fluid environment with changing priorities

Preferred Experience:

  • Bachelor’s and/or Master’s Degree – Finance, Accounting, or MIS preferred
  • 1+ years of Anaplan deployment experience is preferable
  • 1+ years of experience leading, managing, or coaching others

#LI-Remote

Base Salary Range:

$154,000 - $209,000 USD

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

  • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
  • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.   

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