Quality Operations Advisor

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Why join Angi:

Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. 

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. 

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can’t wait to welcome you.

Job Summary: 

The Quality Operations - Screening Advisor is responsible for efficiently processing tasks related to background and credential screening, account review, and investigating concerns, on new and existing service professional accounts for Angi. This role includes backend processing as well as frontline customer support as needed.

What You'll Do: 

• The Screening Advisor is responsible for completing the screening process on all new and existing professional accounts for Angi
• This Advisor will be involved in taking customer service calls, account updates for record keeping, research/call state license and insurance companies as needed, and compliance with screening standards
• Complete accurate account review and account compliance tasks
• Scrub submitted accounts against company compliance and standards
• Contribute to Service Provider Screening integrity
• Company data processing and integrity
• Handle sensitive information with integrity
• Mitigate company risk by identifying and flagging potential risks
• Provide exemplary customer service to our Service Professionals by using strong EQ techniques

What We're Looking For:  

• Comfort with managing a high volume of accounts per day
• Strong customer service skills by using strong EQ
• Ability to think on your feet and pivot quickly and utilize strong problem-solving skills; the position requires that you are able to work in an environment that is unpredictable and fast paced
• A growth mindset: you crave coaching and feedback and are able to implement as necessary
• You’re an empathetic listener and you can communicate extremely clearly & concisely both verbally and in written forms
• You have a strong desire to succeed and grow
• Positive, professional, and high-energy attitude with a strong ability to multi-task    
• Strong computer skills required, particularly with internet and applications – i.e. Gmail, CRMs, Google Suite, Microsoft Office

What We Offer:  

• Annual salary band $35K - $42K, commensurate with performance and experience
• Paid training