Job Application for Senior Manager, Knowledge Management at Angi

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At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

A new homeowner turns to Angi every second
Our network has 150,000+ skilled pros in 50+ service categories
150,000,000+ projects brought to Angi (and counting)

Why join Angi:

Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can’t wait to welcome you.

About the role

The Senior Manager, Knowledge Management will own and execute Angi’s knowledge management strategy, equipping users with answers in the moment of need. This leader will build scalable frameworks to empower writers across the organization to cohesively create knowledge that is accessible, useful, and unified across teams. This role is essential to delivering a seamless customer experience by ensuring consistent, accurate messaging across customer and employee channels. Success requires exceptional leadership and project management skills, agility, and a forward-looking approach to leveraging technology and partnerships to shape the future of knowledge at Angi.

What you’ll do

Lead the strategy and implementation of a single source of truth for all internal and customer-facing knowledge, beginning with Sales and Care operational documentation.
Manage and optimize Angi’s knowledge base platform to ensure accessibility, accuracy, consistency, and usefulness.
Develop and enforce style guides, templates, taxonomy, and governance frameworks to standardize content creation and maintenance plans with writers across the business.
Partner with cross-functional teams to identify content gaps, engage subject matter experts, and implement content update processes.
Establish feedback loops and validation workflows to keep information accurate and up to date.
Define and track knowledge metrics, leveraging data to drive continuous improvement.
Build a knowledge ecosystem that enables future automation and tech-forward functionality.

Who you are

7+ years in knowledge management, documentation strategy, or related leadership roles in a tech or fast-paced environment.
Proven success leading knowledge strategies and optimization initiatives.
Strong balance of strategic vision and hands-on execution; equally comfortable setting direction and rolling up your sleeves to build.
Excellent communication and collaboration skills; able to influence cross-functional partners and drive adoption.
Passionate about user experience, self-service, and knowledge as a strategic business driver.
Skilled at navigating ambiguity, rapid change, and setting organizations up for scale.
Experience in Salesforce Knowledge Base strongly preferred.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits

The salary band for this position ranges from $100,000 - $125,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
This position will be eligible for a competitive year end performance bonus & equity package.
Full medical, dental, vision package to fit your needs
Flexible vacation policy; work hard and take time when you need it
Pet discount plans & retirement plan with company match (401K)
The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

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ANGI APPLICANT CALIFORNIA CONSUMER PRIVACY ACT NOTICE We are providing this notice to our applicants as required under the California Consumer Privacy Act, which became effective January 1, 2020. We collect the below categories of personal information from you in connection with your potential employment with Angi for our purposes, including performing services and operations related to your employment; providing benefits, payroll, and other HR functions; security; quality and safety assurance; and compliance with laws and regulations. Identifiers (This may include but is not limited to name, address, email address, social security number, and driver’s license number) Personal Records (This may include but is not limited to telephone number, education and employment history, and bank account number) Personal Characteristics and Traits (This may include but is not limited to: sex, marital status, veteran status, familial status, race, disability, and gender identity) Commercial Information (This may include but is not limited to benefits records and records of reimbursements of expenses) Sensory Data (This may include but is not limited to audio and/or visual recordings such as through security cameras in the workplace) Professional and Employment Information (This may include but is not limited to resume, background check results, and references) Non-public Education Records (This may include but is not limited to: educational institution transcripts and records)

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Angi Voluntary Demographics

At Angi, we strive to make our services universally available & easily accessible for every home. Similarly, within our workplace, we value diversity and continually work to create an environment where everyone, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation feels included and impactful in our mission to change the way home services are purchased and served around the world.

In order to help us identify areas for improvement in our recruitment funnel as it relates to diversity, we have listed a set of voluntary demographic questions below that will be used in aggregate only. Your choice to answer these questions, or not, will not be considered in any way in the hiring process, the hiring decision, or thereafter. Any information that you do provide will be recorded and maintained in a confidential file and will not be connected to your specific application.

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Senior Manager, Knowledge Management

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