Duitku - Product Operations Intern

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products.

Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023, ranked as LinkedIn’s Top Startup in Singapore, and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About Us
Duitku.com (an Aspire company) is an online payment solutions provider. We offer online payment coverage for users in Indonesia with credit and debit cards, mobile payments, e-wallets, bank transfer, prepaid cards, vouchers and many others.

 

About the Role

We are seeking a detail-oriented and reliable Product Operations Intern to join our team. 

The responsibilities covering:

• Assist the service delivery team in managing and coordinating daily operational tasks.
• Monitor and report on service delivery metrics and performance indicators.
• Provide first-level support to customers, addressing their inquiries and resolving issues related to payment processing.
• Escalate complex issues to senior team members or relevant departments as necessary.
• Maintain accurate records of customer interactions and transactions.
• Prepare regular reports on service delivery performance and customer feedback.
• Participate in identifying and suggesting improvements to service delivery processes.
• Assist in the implementation of new processes and tools to enhance operational efficiency.
• Work closely with cross-functional teams including sales, technical support, and product development to ensure seamless service delivery.
• Participate in team meetings and contribute to ongoing projects and initiatives.
• Engage in training sessions to develop a deep understanding of the company’s payment gateway products and services.
• Stay updated with industry trends and best practices in payment processing and service delivery.

 

Qualifications

• Currently pursuing or recently completed a Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field.
• Previous internship or part-time experience in a customer service, operations, or technical support role is a plus but not mandatory.
• Basic understanding of payment gateways and financial transactions.
• Familiarity with customer service principles and practices.

 

Skills Required

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving abilities.
• Ability to interpret data and generate actionable insights.
• Excellent verbal and written communication skills.
• Ability to clearly convey technical information to non-technical users.
• Proficient in English.
• Strong customer service orientation with a friendly and professional demeanor.
• Ability to work effectively in a team environment and collaborate with others.
• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Keen attention to detail to ensure accuracy in reporting and documentation.
• Ability to identify and rectify errors promptly.

 

Additional Requirements

• Enthusiasm for learning and a proactive attitude towards taking on new challenges.
• Flexibility to work in a dynamic and evolving industry environment.
• Availability to work part-time/full-time as per the internship schedule.

 

Why Join Us?

Based in Jakarta, we offer a competitive package, as well as the opportunity to work with a team of talented and experienced professionals, gain networking opportunities with them and opportunity for a full time position subject to performance.

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement. 
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.