New

Product Manager - Fraud Prevention

Austin, TX

 

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, Stamps.com, ShipEngine, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

The Product Manager - Fraud Prevention will own the strategy, development, and optimization of fraud prevention solutions for Auctane’s platform. This role involves designing and implementing tools and processes to detect, prevent, and respond to fraudulent activities while ensuring a seamless experience for legitimate users. Reporting to the Senior Director of Identity and Fraud Prevention, the Product Manager will collaborate closely with engineering, data science, customer success, and compliance teams to build scalable, secure, and innovative fraud prevention systems.

This position is hybrid (3 days per week in office) and is located in Austin, Texas. 

About the team

Auctane is the leading provider of software and APIs that empower small product-based businesses to automate their post-sale processes. From shipping to billing and payments, Auctane delivers innovative solutions that enable businesses to thrive while mitigating risks. With a strong presence in the US and Europe, and plans for global expansion, Auctane is committed to providing secure and efficient solutions that safeguard its customers and their operations.

What will you be doing?

  1. Fraud Prevention Strategy:
    • Develop and execute a comprehensive strategy for fraud prevention that aligns with Auctane’s mission to support small businesses.
    • Identify and prioritize opportunities to enhance fraud detection and mitigation capabilities.
    • Stay informed on emerging fraud trends and technologies to continuously refine the strategy.
  2. Fraud Detection Tools and Processes:
    • Design and implement tools to detect fraudulent activities, leveraging machine learning models, propensity scoring, and rule-based systems.
    • Collaborate with data science and engineering teams to develop predictive models that identify potential fraud risks.
    • Partner with customer success and operations teams to create workflows for fraud response and resolution.
  3. User Experience:
    • Ensure fraud prevention measures are balanced with maintaining a seamless and secure experience for legitimate users.
    • Gather customer feedback to identify pain points and refine fraud prevention tools accordingly.
  4. Compliance and Risk Mitigation:
    • Work closely with legal and compliance teams to ensure fraud prevention solutions adhere to relevant regulations and standards.
    • Develop frameworks for risk assessment and mitigation to protect customer data and financial transactions.
  5. Cross-Functional Collaboration:
    • Partner with product, engineering, and data science teams to integrate fraud prevention solutions into Auctane’s platform.
    • Collaborate with marketing to communicate the value of fraud prevention features to customers.
    • Work with customer support teams to provide training and resources for managing fraud-related issues.
  6. Goals and Metrics:
    • Define success metrics for fraud prevention, such as fraud detection rates, false positive rates, and customer satisfaction.
    • Monitor and analyze performance data to identify areas for improvement and optimization.
    • Report on progress and align initiatives with broader company objectives.

What are we looking for?

  • 3+ years of product management experience, with 1+ year focused on fraud prevention, risk management, or security.
  • Strong understanding of fraud prevention technologies, including machine learning models, rules engines, and propensity scoring.
  • Proven ability to design customer-centric solutions that balance security with user experience.
  • Exceptional analytical skills with a data-driven approach to decision-making.
  • Excellent communication and collaboration skills, with experience working cross-functionally in a fast-paced environment.
  • Passion for safeguarding small businesses and enabling their success.

What will make you stand out?

  • Experience in SaaS, e-commerce, or platforms serving small and medium-sized businesses.
  • Familiarity with global fraud prevention challenges and solutions.
  • Knowledge of compliance frameworks such as PCI-DSS, GDPR, and CCPA.
  • Hands-on experience implementing fraud detection APIs and tools.

What do we offer?

  • 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
  • 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
  • 🌅 We offer 12 paid holidays for all of our US employees!
  • 💰401k employer matching program – because your future deserves a friendly boost!
  • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
  • 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
  • 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
  • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
  • 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
  • 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
  • 💪🏽We offer gym discounts to help you stay fit and healthy!
  • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
  • 🔗 Employee Referral Program! We reward employees helping us find top talent!
  • 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

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