New

Senior Product Manager II - ShipStation

Austin, TX

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

The Senior Product Manager II at ShipStation is responsible for understanding the business needs and leading ShipStation product initiatives from inception to execution. The Senior Product Manager II must create value propositions that justify investment in features and improvements and have the ability to articulate this value across each of the stakeholder groups. They are responsible for understanding our users and their daily work. Building on deep empathy, the Senior Product Manager II will collaborate closely with designers, engineers, analysts, data scientists, senior management, customer, partners, and other cross-functional team members to propose, ship, and refine delightful products while achieving business objectives. The Senior Product Manager II will leverage prior experience and deep understanding of customer needs to create the best fulfillment experience for ShipStation merchants and partners.

This position is hybrid (3 days per week in office) and is located in Austin, Texas. 

About the team

The ShipStation Product team is a business and technology organization responsible for driving the vision and direction of the company’s products and features. We meet with senior leadership to shape the roadmap of planned future updates to our products, create clearly-defined requirements documents that describe what those updates are, and work closely with our technology teams to ensure those updates are implemented correctly. The Product team interfaces with every department within the company, as well as with our customers.

What will you be doing?

  • Own, manage, and prioritize the backlog of initiatives, features, and bugs based on ROI, business strategy, and product or partner dependencies.
    • Manage the product roadmap for Shipping and Automation.
    • Advocate for features that will accomplish business goals.
  • Partner with product marketing on go-to-market strategy and launch of features and initiatives.
    • Develop and maintain strong relationships with all development and business stakeholders in order to ensure timely delivery of features and customer adoption.
  • Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions.
    • React and adapt to adoption and revenue metrics to drive product success.
  • Translate vision and strategy into clear value propositions to create product requirements and specifications that can be actioned against by operations, engineering, QA, and other cross-functional teams.
    • Create wireframes and specifications.
    • Gather business and technical requirements from external and internal stakeholders.
    • Advocate for the customer and improve the user experience.
    • Conduct competitive analysis and monitor industry trends.
    • Determine Product Market Fit and ROI of new features.
  • Manage numerous projects from inception through launch.
  • Author corresponding Knowledge Base articles and Help documentation.
  • Establish user personas and flows.

What are we looking for?

  • Strategic thinker with the ability to prioritize initiatives and understand implications across different personas and the broader portfolio.
  • Strong focus on customers – you find a great deal of satisfaction in knowing users, who they are and what they do, but most importantly, why they do the things they do.
  • Proven ability to develop and maintain collaborative relationships – people want to work with you again.
  • Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details.
  • Experience working within agile design & engineering teams during estimation, feature development, PI planning. (Epics, capabilities, user stories).
  • Ability to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.
  • Expertise in finding, gathering, and leveraging data to make decisions.
  • Proven track record of launching new features and functionality.
  • Excellent presentation skills, including developing presentation content and public speaking.
  • Self-starter – ready to work in an intense but fun ‘startup-like’ environment.

What will make you stand out?

  • Experience launching products that result in customer growth, engagement, and retention.
  • Professional experience with supply chain, eCommerce, shipping carriers, WMS, IMS, 3PL, or dropshipping is preferred.
  • B2B SaaS product experience is preferred.
  • Bachelor's Degree preferred.
  • Eight or more (8+) years of relevant product management experience.

The Tech

  • Strong proficiency in Google Suite and Microsoft Office products including Excel (Pivot Tables) and PowerPoint.
  • Strong proficiency in Atlassian products including JIRA and Confluence.
  • Proficiency with SQL and Business Intelligence tools like Looker preferred.

What do we offer?

  • 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
  • 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
  • 🌅 We offer 12 paid holidays for all of our US employees!
  • 💰401k employer matching program – because your future deserves a friendly boost!
  • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
  • 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
  • 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
  • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
  • 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
  • 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
  • 💪🏽We offer gym discounts to help you stay fit and healthy!
  • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
  • 🔗 Employee Referral Program! We reward employees helping us find top talent!
  • 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

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