Senior Product Manager

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

As a global company with big ambitions, we’re looking for the right match. We would love you to be an experienced product professional with a creative spirit and hands-on experience building online consumer businesses and/or SaaS platforms. 
As a Senior Product Manager, you will work alongside other team members, designing and defining Packlink’s products and services from a business-driven and hands-on perspective. You will promote product initiatives through the entire lifecycle, from problem identification to researching the best solution, as well as the planning, development, testing, and launch. 
You will contribute to the strategic vision for a unified platform, encompassing carrier management, order source integrations, and financial shipping requirements.
You will be a unifying force behind Packlink’s product strategy and execution, combining feedback from sales, marketing, development, customers, and prospects to lead the execution of new features and functions. Sounds exciting, doesn’t it? 
 ➡️ Are you ready to join our dynamic and fast-paced team? If so, please continue reading!

What will you be doing?

• Contribute to a coherent product roadmap aligned with the product vision, prioritizing rapid iteration and MVP approaches.
• Drive the ideation, development and execution of features across Packlink, both user-facing (checkout, SaaS model, usability) and platform-focused (carrier connections, shop integrations, financial requirements).
• Communicate product updates, progress, and challenges effectively to stakeholders at all levels of the organisation.
• Collaborate effectively with stakeholders across engineering, design, and other teams to ensure successful feature delivery. 
• Act as the voice of the user, ensuring that product decisions are customer-centric and deliver exceptional user experiences.
• Take a hands-on approach to planning and executing, emphasising a bias for action and getting things done efficiently.
• Define key metrics and analyse results to inform iterative improvements and future product decisions.

What are we looking for?

• At least 5 years of experience in digital products.
• You develop and manage product roadmaps aligned with the overall product strategy, and drive their successful execution.
• You work thinking about the benefits for the user.
• You have previously worked with engineering teams and can understand the trade-offs of technology to prioritise maintenance tasks, technical debt, etc.
• Mindset data-driven, you should be able to present data to show why you are doing something and what you are aiming to improve.
• Strategic mindset: experience creating business cases and impact analyses.
• You will contribute to the strategic vision for a unified platform, encompassing carrier management, order source integrations, and financial shipping requirements.
• You will need to validate hypotheses by running A/B tests, analyze the results and present them to the team and stakeholders.
• Excellent communication skills (written and verbal) and proactive attitude.
• Stakeholder Management: you can motivate your teammates to build amazing products together.
• You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track.
• Fluent in Spanish and English, you'll use them every day.

What will make you stand out?

• Communication: Exceptional interpersonal skills with the ability to influence and negotiate effectively.
• Problem-Solving: A proactive approach to identifying issues and implementing strategic solutions.
• Adaptability: Capacity to thrive in a dynamic environment, managing multiple priorities and adapting to evolving business needs.
• Leadership: Demonstrated ability to set cultural and performance standards, hiring and developing top talent to build a world-class team.

What do we offer?

• 💸 Clear and transparent compensation plan. We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page. 
• 🗓️ Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results.
• 📦 99% discount on your personal shipment orders via Packlink.pro
• 💙 Up to 150 €/year to match your NGO donations! We are happy to support your initiatives by duplicating the amount donated.
• 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 1k-3K, depending on the complexity of the role and the hiring process.
• 👩‍⚕️We have an Employee Assistance Program with psychological assistance free of charge.
• ⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
• 💜 An inclusive and upbeat work environment Leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events. 
• 📺 Internal and external training, free access to online training platforms such as Linkedin Learning
• 🏠 We are a remote-first company. All team members at Auctane Spain are remote employees. You can decide if you want to work in the office 2 days a week or 3 days per quarter—it's up to you. We also cover your expenses for working from home (50€ net per month/600€ per year).
• 🌅 We have 25 days of holidays per year (23+🎂 your Birthday Take your birthday off to celebrate!+Christmas+New Year's Eve).
• 💻 Everything you need to work from home. Whether you prefer Mac, Linux, or Windows (or an additional screen or two), we set you up for success when working remotely.
• 🩳 We work from 8.00 to 15.00 every Friday in order to start the weekend earlier.
• 🏖️ Summer Schedule from Mid-July and August for you to enjoy your summer.
• 🏥 8 hours per year for attending to medical appointments 
• 👩‍⚕️ 10 hours per year to support your family members when going to the doctor)
• 📙 Personal Training Budget. Up to 800€/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.
• 💰 Flexible Salary We work with a flexible compensation plan for transport, restaurants, and kindergarten so our employees can save on personal income tax via Cobee.
• 🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/French classes. In groups of 4-5 people, you can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health:
• Up to 42€ to cover your Gym membership or exercise classes (pilates, kick-boxing, etc.).
• We provide private health insurance, we offer a great plan courtesy of our partner Cigna.
• 👩‍⚕️We have psychological assistance vouchers free of charge.
• 🏢 Nice Office in the centre of Madrid (free drinks, snacks…)