Revenue Operations Manager (Global Partnerships)

Austin, TX

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

Are you obsessed with Partnerships, taking action, and changing the game? If you have a whole lot of hustle and are ready to make an impact, come work with Auctane and use your skills to push one of the largest eCommerce companies in the world to further excellence!


The Global Partnerships Operations Manager will work on the Global Revenue Operations team and is responsible for providing the worldwide Partnerships team (NA & EU) analytical  and strategic support. These responsibilities are delivered through close relationships with Partnerships and Revenue operations leadership, definition & refinement of the key partnership drivers, daily monitoring of pipeline health, as well as measuring the performance of the programs against established targets, and recommending actions to drive improved revenue performance. The ideal candidate will be adept at identifying and resolving bottlenecks, improving performance tracking, and optimizing reporting on partnership revenue.

This position is hybrid (3 days per week in office) and is located in Austin, Texas.

Travel Requirements: less than 10%

Sales Perks: 

  • 🌐 Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX 
  • 🤝 Auctane Roof Top Happy Hours

What will you be doing?

  • Develop, implement, and manage operational processes and workflows for various global partner programs.
  • Ensure seamless integration and execution of partner program operations across Sales, Marketing, and Operations departments.
  • Collaborate with Business Development and Partnership teams to identify and resolve operational bottlenecks and improve efficiency.
  • Enhance performance tracking mechanisms for partner activities and optimize reporting on partnership revenue.
  • Establish and monitor Key Performance Indicators (KPIs) and dashboards to measure the effectiveness of partnership activities.
  • Provide data-driven insights and recommendations for continuous improvement in partnership operations.
  • Serve as a Salesforce Partnership expert, providing support and recommendation for partnership operations processes improvement
  • Analyze Partnership performance metrics including reviewing dashboards and reports to assess the team's performance against targets.
  • Conduct brief meetings with Partnership team members or leaders to discuss goals, challenges, and any immediate issues they may be facing, helping align the team and address any concerns promptly
  • Maintain and update CRM system, ensuring data accuracy, accurate assignments, and tracking partnership activities
  • Analyze existing partnership processes to identify areas for improvement, including streamlining workflows, improving reporting methods, or implementing new tools or technologies.
  • Collaborate with senior management to prepare forecasts and strategic plans based on current performance and market trends.
  • Analyze partner data and generate reports to track key metrics and provide insights to support data-driven decision-making.
  • Work with finance and legal to optimize pricing strategies and agreements.
  • Seek to understand areas for productivity and performance efficiencies and push forward innovative and game-changing projects
  • Address any urgent issues that arise, such as discrepancies in performance data or operational bottlenecks.
  • Communicate effectively with stakeholders at all levels to gather requirements, provide updates, and ensure alignment on partnership operations initiatives.
  • Handle contract management and contract processes within Salesforce and Docusign, including designing and maintaining the contract lifecycle management and ensuring data integrity.
  • Work to set up and manage inbound and outbound lead sharing programs with external partners, driven by revenue share.
  • Automate revenue share reports and invoices for external partners, including process design and execution.

What are we looking for?

  • Business acumen is required - understanding the levers to pull to produce growth and associated risks  
  • Data management skills (cleaning, linking, analyzing, reporting)
  • Strong knowledge of Salesforce architecture and administration, with the ability to translate business requirements into technical solutions.
  • Ability to analyze complex data sets and identify trends and insights.
  • Ability to identify and resolve problems in a timely and efficient manner.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels  
  • Experience in managing projects and initiatives, with the ability to prioritize tasks and meet deadlines.
  • Ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
  • Strong PowerPoint/Google Slides and Excel/GSheets skills are required
  • Ability to clearly and concisely communicate results and insights to management and directors
  • Able to effectively combine quantitative data and qualitative information to communicate the “so what” of a situation to drive action  
  • Passion for partnerships and interest in eCommerce
  • Ability to work cross-functionally to understand and deliver on business needs
  • Able to balance fun & positive working relationships with the need to have direct conversations around business performance  
  • Bachelor’s Degree or equivalent years’ experience.
  • Three or more (3+) years of relevant work experience.
  • Experience with building reports and dashboards in Salesforce or other CRM
  • Experience with building reports and dashboards in Looker or other BI tool
  • Experience in the technology or e-commerce industry
  • Experience with SaaS and Partnerships business model

The Tech

  • Salesforce
  • Looker
  • Microsoft Excel
  • Google Docs, Slides and GSheets
  • Docusign

What do we offer?

  • 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
  • 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
  • 🌅 We offer 12 paid holidays for all of our US employees!
  • 💰401k employer matching program – because your future deserves a friendly boost!
  • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
  • 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
  • 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
  • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
  • 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
  • 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
  • 💪🏽We offer gym discounts to help you stay fit and healthy!
  • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
  • 🔗 Employee Referral Program! We reward employees helping us find top talent!
  • 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

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