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Sr. Information Specialist

Rockville, MD

(ID: 2024-7000)


Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).

Axle is seeking a Sr. Information Specialist to join our vibrant team at the National Institutes of Health (NIH) supporting the National Center for Advancing Translational Sciences (NCATS) located in Rockville, MD. This role involves managing and disseminating information, conducting in-depth research, and providing expert-level support to internal teams and external users. The position also involves leading projects and mentoring junior team members. 

Benefits We Offer:

  • 100% Medical, Dental & Vision Coverage for Employees
  • Paid Time Off and Paid Holidays
  • 401K match up to 5%
  • Educational Benefits for Career Growth
  • Employee Referral Bonus
  • Flexible Spending Accounts:
    • Healthcare (FSA)
    • Parking Reimbursement Account (PRK)
    • Dependent Care Assistant Program (DCAP)
    • Transportation Reimbursement Account (TRN)

 

Responsibilities: 

  • Conduct advanced research on rare diseases, utilizing scientific literature, databases, and publicly available resources to address complex information requests. 

  • Serve as a subject matter expert, providing guidance and technical expertise on rare disease information to both internal and external stakeholders. 

  • Lead the development and maintenance of databases and resources, ensuring information accuracy and relevance. 

  • Oversee the documentation and reporting of research findings and responses to inquiries using a case management system (Salesforce or similar). 

  • Mentor and train junior Information Specialists, offering support in handling more challenging requests and improving their research skills. 

  • Collaborate with cross-functional teams to develop resources, FAQs, and guides to streamline information dissemination. 

  • Analyze trends in information requests to recommend process improvements and resource development. 

  • Ensure compliance with privacy, data security, and NIH guidelines in all communications and information handling. 

  • Provide high-level support to researchers, healthcare professionals, and the public by answering inquiries via multiple communication channels. 

  • Stay up to date on the latest developments in rare disease research and other related fields to ensure the most current information is available. 

  • Contribute to strategic planning, offering recommendations to improve the efficiency of the information management process. 

  • Handle complex or escalated inquiries that require specialized knowledge and in-depth research. 

  • Participate in and present at internal and external meetings, webinars, or training sessions to share knowledge and best practices. 

Qualifications: 

  • Bachelor’s degree required, Master’s degree preferred (biology, health sciences, etc.). 

  • Minimum 4-5 years of experience in an information management, research, or support role, with at least 2 years in a senior or leadership capacity. 

  • Proven ability to conduct advanced research and synthesize complex information from a variety of sources. 

  • Excellent written and verbal communication skills, with the ability to convey detailed, technical information clearly. 

  • Experience with Salesforce or similar case management tools. 

  • Strong organizational skills with attention to detail and accuracy. 

  • Experience in training, mentoring, or leading a team of information professionals. 

  • Familiarity with medical or scientific terminology, especially in the context of rare diseases. 

  • Must adhere to NIH guidelines and data privacy standards. 

  • Demonstrated problem-solving and critical-thinking abilities in handling complex information requests. 

Preferred Skills: 

  • Experience in a healthcare, scientific, or educational environment. 

  • Knowledge of rare disease advocacy or research communities. 

  • Proficiency in database management, data analysis, and resource development. 

  • Bilingual or multilingual skills are a plus. 

 

Disclaimer:The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.

The diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.

Accessibility: If you need an accommodation as part of the employment process please contact: careers@axleinfo.com

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