New

Senior IT Client Platform & Identity Engineer

Redwood City, CA, United States

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHAT YOU'LL DO

 

The Senior IT Platform & Identity Engineer will join a global team comprised of the most talented IT professionals in the industry. Box IT is looking for an exceptional candidate to support our IT Platform & Identity team across client endpoint management systems and various SaaS solutions, while also supporting our IAM ecosystem. As an IT Platform & Identity Engineer, you will work on a variety of different systems and software to maintain our corporate endpoint and mobile device ecosystem, support our Identity and Access Management strategy (IAMs), and build new integrations across various cloud services that support day-to-day operations for IT and Security. To succeed in this fast-paced, challenging position you will need to be a highly motivated problem solver, focused on frictionless outcomes in support of the best possible end user experience, and deeply passionate about all things IT.

  • Architect, build, operate, and optimize core IT systems across a variety of different software stacks and platforms in order to support the IT platform environment. This includes Windows, macOS, and SaaS applications (Okta, Duo, Box, Google Workspace, Splunk Cloud, JIRA, ServiceDesk, Confluence and more).

  • Develop and maintain documentation for systems and architectural standards.

  • Administer client platform management tools and frameworks. We use Kandji, Intune, Active Directory Entra & ADE, and continuously explore other solutions.

  • Manage and administer a mixed platform environment (macOS, iOS, Android & Windows) using the above client system management tools.

  • Develop and manage client administration tools/processes.

  • Streamline, implement, and iterate on current provisioning solutions.

  • Design and scale monitoring and alerting tools, in collaboration with other teams across IT.

  • Write modular, maintainable tooling in traditional and low-code systems such as Powershell, Python, Shell (zsh) and Okta Workflows, with a strong focus on automation to reduce repeated work and auto-remediation with low to no end-user involvement.

  • Regularly partner with the security team to ensure Box is a continued leader in the intelligent content management space.

  • Provide Tier III support and troubleshooting for complex issues escalated from the IT Support team. 

  • Mentor more junior team members and provide direction and guidance when appropriate.

WHO YOU ARE:

  • Degree in Computer Science, Information Technology, Information Systems OR equivalent degree/experience.

  • 6 or more years experience in client platform across macOS, Windows, iOS, Android and/or 6 years of direct experience in Identity and Access Management.

  • Proven experience and track record troubleshooting complex macOS and Windows problems in an enterprise environment with a strong emphasis on security.

  • Knowledge of DHCP, DNS, Active Directory (and/or Entra ID), AD Group Policy.

  • Must have strong experience in IAM platforms such as Okta, Duo, PingFed, OneLogin, Entra ID, etc.

  • Experience with one or more programming languages relevant to scripting, automation, and interacting with APIs (Python, Bash, PowerShell, etc).

  • Experience implementing and supporting IT applications and client platforms "at scale".

  • Strong ability to interact with and understand complex technical requirements across all levels of the organization.

  • Working knowledge of essential security concepts.

  • Strong ability to analyze and solve complex business problems.

  • Strong ability to communicate effectively in writing and verbally, including working with a geographically distributed team.

  • Strong organizational, planning, documentation skills & excellent attention to detail.

  • Box is a global enterprise with offices worldwide. Must be willing to occasionally adjust schedule to meet/work with team members in alternative timezones.

Preferred:

  • Two or more of the following certifications (or similar) preferred - CompTIA, A+, Network+, Security+, RHCE, Microsoft 365 Certified: Endpoint Administrator Associate or other Microsoft Certifications, Apple Certifications, Jamf Certifications, CISSP, AWS, GCP, Okta Professional, Admin, Workflows or Developer.

  • Experience with Linux a plus

  • Experience writing apps/software for desktop OS’ a huge plus

  • Hands-on AI Platform (Gemini Enterprise, Claude, OpenAI, etc) knowledge a huge plus

 

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. 
 
In accordance with OFCCP compliance, here is the Pay Transparency Provision. 

United States Pay Range

$155,500 - $166,000 USD

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