Join Our Team as a Front of House Manager!

Are you a highly motivated and detail-oriented professional looking to take on a leadership role in a leading advisory firm? We have an exciting opportunity for you to join our Front of House team as a manager, where you will oversee the daily operations of our reception area and ensure a seamless experience for all guests and clients.

About the Role

As the Front of House Manager, you will manage the front desk, train new team members, manage schedules, and troubleshoot any issues that arise. You will act as the main point of contact with other departments and suppliers, ensuring that all internal processes run smoothly. Your responsibilities will include:

• Overall Management: Training, scheduling, and performance management of the front desk team.
• Smooth Operations: Ensuring the reception area runs efficiently and resolving any issues promptly.
• Managing Bookings: Answering calls, booking appointments, and coordinating the use of our 15 rooms to maximize resource utilisation.
• Room Inspections: Creating work orders for cleaners and facilities, and ensuring rooms are ready for guests.
• Client Interaction: Acting as an ambassador for the company and a point of contact between guests and staff.
• Hospitality Services: Providing refreshments, clearing rooms, restocking minibars, and maintaining cleanliness.
• Ordering Supplies: Managing food and drink orders and reconciling deliveries.
• Morning Setup: Ensuring rooms are fully stocked and ready for the day.
• Action Points: Keeping track of tasks and ensuring timely completion.

What We’re Looking For

• 1-2 years of experience in managing a Front of House team.
• Excellent communication skills and the ability to be a clear and effective communicator.
• Keen eye for detail and outstanding written and verbal English.
• Strong organisational skills and the ability to manage multiple tasks.
• High level of professionalism and excellent presentation skills.
• Strong relationship management skills, including handling interpersonal issues and scheduling conflicts.
• Problem-solving skills and the ability to resolve challenges quickly and efficiently.
• Leadership skills to motivate, guide, and support the team.
• Familiarity with reception/housekeeping practices and standards.
• Proficiency in Microsoft Office Suite and booking systems.
• Flexibility to meet company needs.
• A-level education or equivalent.
• Experience in a 4-star+ hotel, spa, or equivalent is preferred.

Our Benefits

We offer a comprehensive benefits package, including:

• Annual Discretionary Bonus: Based on company and individual performance.
• Generous Leave: 25 days’ annual leave plus an additional day for your birthday.
• Private Medical Insurance: For you and your dependents, including digital GP services.
• Family Leave Policies: Maternity, Paternity, Shared Parental, and Adoption leave.
• Employee Assistance Programme: Support for your wellbeing.
• Headspace Membership: Access to mindfulness and meditation resources.
• Financial Wellbeing Schemes: Season Ticket Loan, Tenancy Deposit Loan, and Cycle to Work.
• Eye Care: Annual eye examination and contribution towards glasses.
• Flu Vaccinations: Annual flu shots.
• Corporate Gym Memberships: Discounted rates for local gyms.
• External Partnerships: Offers and priority booking through the National Theatre.
• Complimentary Refreshments: Artisan coffee, tea, and snacks served by our barista.
• Café Services: Daily breakfast and lunch served twice a week.
• Training Sessions: Lunch & Learn opportunities.
• Social Activities: Regular social, cultural, and charitable events.

If you are ready to take on a dynamic leadership role in a fast-paced environment and make a significant impact, we would love to hear from you!

Apply Now and Lead Our Front of House Team!

About Brunswick

Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes. 

Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.

Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world. 

Brunswick is an equal opportunity employer.  All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law.