IT Infrastructure Analyst
For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.
Big companies don’t make great bikes. Great people do.
Pacific Cycle delivers some of the biggest names in outdoor recreation - Schwinn & Mongoose. Our culture is as fun and lively as the lifestyle brands we represent, where innovative ideas are welcome and customer satisfaction is a top priority. Now's the time to join the ride!
A continued commitment to and investment in our people, products, and consumers is the foundation of how we build our bright future. We offer a competitive total rewards package with generous time off, incredible product discounts, and a fun working environment!
We are connected by four core values that serve as the basis for a strong future.
- Passion to Perform: We focus on delivering results. With a winning spirit, we go the extra mile to ensure our consumers have an outstanding experience with every ride.
- Care & Act Responsibly: Our colleagues, customers, partners, and plant matter to us; we strive to have a positive impact on our society and the environment.
- Trust to Act: We demonstrate responsibility by taking initiative, giving each day our best, and showing ownership of the work we do.
- Make it Fun: We make work just as fun as riding by creating strong connections and celebrating our achievements together.
About the Role
Hiring for our Madison, WI facility
Are you passionate about solving problems, supporting people, and keeping critical systems running smoothly? Join our dynamic global IT team as an Infrastructure Analyst, where you'll be the first line of defense for end-user support, a trusted expert on local infrastructure, and a key player in maintaining the technology that powers our business. In this hands-on role, you'll tackle a wide range of technical challenges, from diagnosing and resolving issues to implementing and maintaining hardware, software, and network systems across our global infrastructure. If you thrive in a fast-paced environment, love variety in your work, and want to make a tangible impact every day, we’d love to meet you.
Salary Range:
- $75,000 - 86,000
How You Will Make an Impact
- Provide support for office infrastructure systems and applications (including conference room systems, MDM, security systems/cameras, and printers).
- Provide end-user support and coordinate with local vendors as needed.
- Administration and configuration of enterprise SAAS applications used for IT service management and business enablement (such as Project Management, Customer Experience and Marketing.)
- Assist in managing local and cloud-based servers and storage, including email, print, and backup systems, and their associated operating systems and software.
- Help manage and troubleshoot hybrid network environments, ensuring seamless integration between on-premises and cloud infrastructures.
- Monitor and optimize LAN, WAN, VPN, and wireless infrastructure performance, ensuring compliance with security standards.
- Assist in documenting and developing knowledge of the company's existing IT architecture/infrastructure and technology portfolio.
- Support research efforts on products, services, and emerging technologies to aid infrastructure development.
- Assist in developing and executing test plans to check infrastructure and systems technical performance, and report findings.
- Assist in the design and review of new systems, applications, and hardware; participate in capacity planning as needed.
- Help with, recommend and schedule security improvements and upgrades.
- Assist in compiling and maintaining the inventory of company software and hardware assets, while tracking their corresponding licenses.
- Follow change management requirements for deploying new or improved technologies, standards, practices, policies, and procedures.
- Participate in annual disaster recovery tests and document results.
- Promote a positive working environment and effective teamwork in line with the company's values, behaviors, and culture.
- Contribute to the company's success by assisting in other projects and tasks as assigned.
- Follow internal controls and company policy as set by the company and job function.
- Work collaboratively with the leadership team and support a culture of continuous process improvement.
What You Bring to the Table:
- Bachelor’s degree in the field of computer science, information systems, or equivalent experience
- Prior experience working in an end-user-facing environment as either a direct support representative (L1) or point of escalation (L2 or L3)
- Certifications or training related to Microsoft, ITIL, or CompTIA.
- 3-5 years of related work experience.
- Experience working in a team-oriented, collaborative environment and supporting a userbase of 50 employees or more.
- Experience administering enterprise SAAS platforms such as Asana, Jira, Power BI, Slack, ServiceNow, Workday, Zendesk, SharePoint.
- Experience in systems and user access administration. Managing user roles, access requests, and emergency transports in accordance with internal security policies
- Basic technical knowledge of networking hardware, software, and protocols, PC and Mac, and platform operating systems (knowledge of Linux is a plus).
- Analytical and problem-solving abilities.
- Knowledge and experience in areas such as Azure, Office365, Windows Server, Exchange, Meraki platform, network protocols, LAN, WAN, VPN, firewall management, and Active Directory.
- Basic knowledge of enterprise deployment/management technologies such as Intune, SCCM, MDT, WSUS, Group Policy Object and JAMF.
- Basic automation programming skills (PowerShell, VBScript, Bash).
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