Senior Customer Success Manager

About Checkr
Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. 

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

As a Senior Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer stakeholders. You will work with fellow professionals who succeed through collaboration, grit, and constant learning.  You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.

What you’ll do

• Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships.
• Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value.
• Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution.
• Collaborate with Account Management to assess account health and identify opportunities for growth and expansion.
• Coordinate cross-functionally with internal teams—including Engineering, Product, Sales, Support, and Executives—to advocate for customer needs and ensure successful outcomes.
• Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges.
• Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes.

What you bring

• Experience and Expertise:
• Minimum of 3+ years in customer success, account management, or sales roles.
• Experience in the SaaS or Human Resources industry is a plus.
• Customer Focus and Relationship Building:
• Strong customer-centric mindset, viewing customer success as your own success.
• Proven ability to build and maintain robust relationships with customers at various organizational levels.
• Problem-Solving and Strategic Thinking:
• Consultative approach to problem-solving, effectively managing customer expectations.
• Demonstrated ability to navigate challenges and drive positive business outcomes.
• Communication Skills:
• Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely.
• Ability to collaborate effectively with internal teams and external stakeholders.
• Adaptability and Learning Agility:
• Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment.
• Eagerness to learn quickly and take on challenging new initiatives.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The on-target earnings range for this role is $123,108-$144,833 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.