Digital Product Manager

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

Digital Product Manager, NYC (hybrid)

All prospective candidates must currently reside in the NYC Metro area and be able to reliably commute to our Corporate HQ in Manhattan 2-3x/week

 

We are seeking a highly skilled and experienced Digital Product Manager to drive the roadmap and execution of Convene’s digital products as we continue to evolve towards becoming a more tech-enabled organization.This opportunity is suited for someone who excels in creating excellent consumer experiences, internal process improvement, project management, empathy, data-driven decision making, and an overall understanding of digital technology in the office environment. 

What You’ll Be Doing

• Contribute to the product vision and support the development of the roadmap for Convene’s customer-facing tools
• Identify opportunities to optimize the user journey across acquisition, conversion, retention, and loyalty stages.
• Collaborate with stakeholders to prioritize features and enhancements; balancing business value, user needs, and technical feasibility.

• Help communicate and reinforce the product vision across internal teams
• Contribute to defining success metrics and quarterly goals with the Technology team to measure success individually while also managing the product roadmap.
• Collaborate cross-functionally with design, engineering, marketing, sales, and other stakeholders to align on priorities, communicate product vision, and ensure smooth execution across teams.
• Establish repeatable procedures, in collaboration with business stakeholders, to reliably roll changes out to the organization in order to see rapid, iterative improvements.

• Create detailed product requirements, user stories, and acceptance criteria for features and enhancements.
• Oversee sprint planning and backlog grooming, ensuring alignment with the roadmap and quarterly goals.
• Develop and implement workflows that enable efficient customer retention strategies, email marketing campaigns, and loyalty programs.

• Manage multiple projects and deadlines simultaneously without sacrificing quality

• Define, track, and analyze KPIs such as engagement, retention, and conversion guide prioritization.

• Leverage product analytics tools and user insights to drive prioritization, measure impact, and champion a data-informed culture across the organization
• Support the implementation and integration of financial systems, including the setup of foundational processes and a future migration to a new CRM and ERP environment.

What We Look For:

Product Management Expertise

• Expertise with agile methodologies, the Product Owner role specifically,  and working with agile tools, such as Jira
• Ability to balance long-term goals with short-term priorities.
• Skilled at identifying opportunities to improve products based on market trends, user feedback, and quick iterative wins for the business. 
• Substantial Product Management experience covering both user-facing and non-user-facing products.
• Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience.
• Excellent written and oral communication skills.
• Creative problem solving; able to identify real obstacles and viable solutions.
• Outcome-oriented; not reactionary; articulates the desired outcome and works collaboratively to create a path to achieve it.
• Solid understanding of financial metrics (e.g., cost-benefit analysis, customer acquisition cost, and ROI).
• Detail-oriented with strong organizational skills.
• Apply prioritization frameworks (e.g., RICE, MoSCoW) to ensure product decisions align with business goals
• Incorporate user insights through interviews, surveys, and usability testing to validate product decisions
• Comfortable documenting requirements, decisions, and roadmaps in tools like Confluence or Google Workspace

Technical and Analytical Skills

• Strong understanding of APIs, data flows, and system integrations to effectively communicate with developers.
• Deep understanding of funnel metrics, customer journeys, UX best practices, and conversion optimization techniques.

Additional Preferred Skills

• Knowledge of SEO principles and digital marketing best practices.
• Certifications in product management (e.g., Pragmatic Institute, CSPO).
• Knowledge with documentation of tools like Confluence Google Workspace
• Experience with system migrations, ERP or CRM integrations, or financial tools is a strong plus.

 

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $110,000  Salary Max: $125,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

We’re Here For You: 

At Convene, you’ll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

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