Account Manager, Chef Success

CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.

By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.

The role:

We are seeking a dynamic and results-oriented Account Manager to join our growing team. The ideal candidate will possess excellent communication and interpersonal skills, a proven track record in managing client relationships, and a deep understanding of food production and/or food delivery platforms.

As an Account Success Manager for our forward-thinking culinary marketplace, you will be at the forefront of ensuring the satisfaction and success of our creator partners. In this dynamic role, your responsibilities include serving as the main point of contact for partners, building strong relationships, and developing success plans aligned with their business objectives. Utilizing data analytics, you will monitor partner performance, identify optimization opportunities, and promptly address any concerns. Your proactive approach will contribute to partner engagement, strategic communication, and training initiatives, ultimately fostering long-term, mutually beneficial partnerships.

Responsibilities:

1. Client Relationship Management:
   • Build and maintain strong relationships with existing clients.
   • Act as the main point of contact for clients, understanding their needs and ensuring their expectations are met or exceeded.
   • Conduct regular check-ins and reviews to assess client satisfaction and identify opportunities for improvement.
2. Account Business Health:
   • Develop and implement account strategies to drive revenue growth and meet sales targets.
   • Identify opportunities for improvements within existing accounts.
   • Collaborate with the acquisition lead to identify and pursue new partnership opportunities.
   • Action or develop playbooks for improving account performance in a variety of areas, including operations, sales, menu planning, product development, and policy compliance
3. Communication and Collaboration:
   • Effectively communicate with accounts to understand their business goals and challenges.
   • Collaborate with internal teams, including portfolio, marketing, and culinary operations, to ensure quality product development, operational execution value
   • Provide accounts with timely updates and reports on key metrics.
4. Problem Resolution:
   • Address and resolve account issues promptly and effectively.
   • Work closely with internal teams to troubleshoot and resolve any challenges accounts may encounter.
5. Strategic Planning with Accounts:
   • Develop and implement account plans that align with both account and company objectives.
   • Stay informed about industry trends and competitive offerings to provide strategic insights to accounts

Requirements:

• A minimum of 2 years experience in managing accounts
• Outstanding communication and organizational skills. Being able to speak conversational English is required
• Superior planning, communication, time management, negotiating, and organizational skills
• Experience with G-Suite and recruitment or project management tools and CRMs
• Ability to work well in the fast-paced environment of our quickly growing business
• Attitude: you demonstrate passion and enthusiasm for the brand and are a collaborative, positive team player
• Execution: you have high standards for quality and speed and problem-solve
• A growth mindset: proven record of leveraging past learnings and encouraging new ideas and smart risk-taking for self and others
• Ability to excel with autonomy in an ambiguous environment
• Ability to work independently and collaboratively in a team environment.
• Results-oriented with a focus on meeting and exceeding KPIs and department key results

Benefits

💸 Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!

🗺 Work remotely: design the life that you want

⛱ Enjoy 15 days of vacation each year from the start date

🎄 16 fully paid Argentinean holidays

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Family leave of 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid

🕯 Compassionate Leave: 3-5 days each time the need arises

🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform

🧑‍🏫 Personalized English coach

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.