Senior Client Partner

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a talented Senior Client Partner who is an expert in their clients and passionate about selling our media offering.

Focusing on selling and planning to support Partner Clients, the Senior Client Partner has accountability for a client account, or set of accounts, and / or supports the Senior Manager, Media Sales on Strategic Partner Clients directly selling online and offline (Retailer’s) media solutions to some of the World’s leading advertisers.  Taking a consultative approach, your will be responsible for meeting and exceeding targets through offering (Retailer’s) media solutions across desktop, mobile, programmatic, CRM & stores to leading CPG’s. You’ll be responsible for the delivery of quality work that meets the client’s needs and addresses their business problems, driving revenue and long-term sustainable commercial growth. You will regularly be involved with pitches for new work, approaching these with both a customer first and commercial mindset.

Key Responsibilities

• Through a consultative approach, create compelling advertising solutions, powered by 1^st Party Data across the retailer’s media platform.
• Passionately advocate and model the delivery of first-class customer service to your client base, holding yourself to the highest standards.
• Drive client vision with key stakeholders within a client’s roster (Retailer teams, Brand, Digital, Loyalty, Shopper Marketing) to create deeper partnerships and opportunities.
• As day-to-day account manager, working with Media Planning on the delivery of best-in-class responses to client briefs as well as driving best-in-class ways of working with the client.
• Partnering with (Retailer’s) Buyers within your category for a full understanding of category strategy, aligning with client plans.
• Confidently pitch, presenting proposals/business cases to clients.
• Collaborate with the Strategy and Enablement teams to proactively provide thought leadership into your team’s client accounts through a detailed awareness of relevant market trends affecting their business, and developments in the wider advertising and communications industry.
•  Continuously seek new revenue opportunities, manage your own sales pipeline & forecast to ensure ambitious quarterly and annual revenue targets are hit or exceeded.
• Collaborate with colleagues in your team with a motivational attitude, always driving forwards and seeking growth opportunities.
• Day to day management of Media Executive or Associates (in some instances), accountable for client deliverables.

What we expect from you

• Bachelor’s degree or equivalent in any subject
• Fluent English
• Demonstrated ability to lead and own client relationships
• Demonstrated ability to develop a strong sales pipeline, forecast accurately and achieve challenging quarterly and annual targets
• Results-driven, self-motivated and highly goal-oriented in order to achieve ambitious targets.
• Confident communicator and presenter, comfortable in fast-paced environments and changing situations
• A consultative style with the ability to understand clients’ business needs and position solutions in a timely and personalised way
• Strong track record of high-level negotiation and successful internal and external relationship management
• Ability to work in a fast-moving company and be adaptable to change
• A breadth of sales/account management experience preferably in a retail environment
• A team player with the ability to collaborate with internal departments and teams

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)