Senior Engineer

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

 

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Senior Engineer ensures that dunnhumby’s cloud hosted services—both our internally critical and our externally-visible systems—have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance.

This is a unique opportunity to help transform how we deliver dunnhumby's cutting edge customer science and machine learning research and leverage our unique access to big data. At dunnhumby we are passionate about cloud and open-source technologies and are committed to a long term and sustained investment in people aligned to our goals.

Key Accountabilities

• Maintain and support infrastructure services in development, integration and production

Environments

• Design, implement, and manage robust, scalable, and high-performance systems and infrastructure.
• Ensure the reliability, availability, and performance of critical services through proactive monitoring, incident response, and root cause analysis.
• Drive the adoption of automation, CI/CD practices, and infrastructure as code (IaC) to streamline

operations and improve operational efficiency.

• Define and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level

Agreements (SLAs) to monitor and improve service health.

• Lead incident management, troubleshooting, and postmortems to identify and address operational

challenges.

• Manage scaling strategies, and disaster recovery for cloud-based environments (GCP, Azure).
• Drive improvements in operational tooling, monitoring, alerting, and reporting.
• Act as a subject matter expert in Observability, reliability engineering best practices and promote these practices across the organization.
• Focus on automation to improve scale and reliability

 

Qualifications

• 8+ years of experience in an engineering role with hands on experience in the public cloud
• Expertise in cloud technologies (GCP, Azure) and infrastructure automation tools (Terraform, Ansible, etc.).
• Proficiency in containerization technologies such as Docker, Kubernetes, and Helm.
• Experience with monitoring and observability tools like Prometheus, Grafana, NewRelic, or similar.
• Strong knowledge of CI/CD pipelines and related automation tools.
• Proficient in scripting languages like Python, Bash, Go.
• Strong troubleshooting and problem-solving skills.
• Familiarity with incident management processes and tools (e.g., ServiceNow, XMatters).
• Ability to learn and adapt in a fast-paced environment, while producing quality code
• Ability to work collaboratively on a cross-functional team with a wide range of experience levels

 

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So, you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Women’s Network, dh Proud, dh Parent’s & Carer’s, dh One and dh Thrive as the living proof. Everyone’s invited.

 

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)