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Business Operations Specialist | Nigeria
Lagos
EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.
Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.
We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?
EBANX is a high-growth technology and payments company with a solid track record of delivering high value to our customers and more than a decade of local expertise, streamlining merchant expansion in rising Latin American, African, and Asian markets with superior performance, service level, and market presence.
The Business Operations Team is responsible for monitoring and leading improvements in payment approval rates in over 24 countries, continuously driving merchant performance to the next level. We engage with multiple business areas (Products, Engineering, Fraud Prevention, Growth, Commercial and Merchant Services teams) and external stakeholders to deliver superior performance on cards, account-based instant transfers, and cash-based vouchers, being the leader in local direct connections to payment players and in the offering of Alternative Payment Methods (APMs).
As a Specialist of the Business Operations Team focused on Nigeria, your mission is to maintain the integrity of EBANX's payment operations, ensure the best quality of payment approval, build strategic relationships with stakeholders, establish business continuity, identify strategic opportunities to improve EBANX performance and provide technical support to internal and external areas:
You will also be responsible for:
Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.
We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?
EBANX is a high-growth technology and payments company with a solid track record of delivering high value to our customers and more than a decade of local expertise, streamlining merchant expansion in rising Latin American, African, and Asian markets with superior performance, service level, and market presence.
The Business Operations Team is responsible for monitoring and leading improvements in payment approval rates in over 24 countries, continuously driving merchant performance to the next level. We engage with multiple business areas (Products, Engineering, Fraud Prevention, Growth, Commercial and Merchant Services teams) and external stakeholders to deliver superior performance on cards, account-based instant transfers, and cash-based vouchers, being the leader in local direct connections to payment players and in the offering of Alternative Payment Methods (APMs).
As a Specialist of the Business Operations Team focused on Nigeria, your mission is to maintain the integrity of EBANX's payment operations, ensure the best quality of payment approval, build strategic relationships with stakeholders, establish business continuity, identify strategic opportunities to improve EBANX performance and provide technical support to internal and external areas:
You will also be responsible for:
- Monitor and utilize advanced technical skills to analyze key performance indicators (KPIs) of all pillars of approval rates considering the technical and integration characteristics of each acquirer, issuer, BIN, product, API response, ISO message, and divisions like recurring and card-on-file payments, card verification, installments, and pre-authorization;
- Lead and propose deep-dive action plans to enhance approval rates at the acquirer, partners, issuers, and card schemes, proposing and executing actions at the country level (Nigeria) to improve approvals and conversion rates;
- Design and develop workflows and procedures to streamline payment operations optimizing efficiency and effectiveness;
- Build and manage relationships with payments partners in Nigeria (acquirers, issuers, card schemes, and external providers) to ensure optimal performance and operations continuity and collaborate with partners to implement strategies to improve approval rates;
- Conduct A/B tests with acquirers, focusing on enhancing approval rates and evaluating local approval strategies;
- Be on top of market and technology trends in the payments industry in Nigeria, mapping opportunities and recommendations to improve EBANX’s local payment operations and approval rates, and proactively adapting our operational strategies accordingly;
- Co-create dashboard visualizations on Kibana/Grafana enabling deeper and specific analysis for conversion rates, such as creating queries for SQL consults and analysis;
- Analyze real-time data to identify patterns and trends that can enhance the efficiency and accuracy of Smart Routing strategies using advanced Machine Learning (ML) techniques;
- Detect anomalies and handle alerts based on Machine Learning algorithms and work on the continuous improvement of the monitoring tool, refining the algorithm and dashboards;
- Collaborate with internal stakeholders – Products, Engineering, Fraud Prevention, Data Analytics, Commercial, Merchant Operations, and Business Architecture – to guarantee and deliver the best approval rates to our merchants.
Main requirements for this position:
- Previous experience in the payments industry, e-commerce, or similar, preferably within Nigeria;
- A self-starter who is comfortable working in a fast-paced and data-driven environment;
- Strong analytical skills with the ability to interpret complex data sets and derive actionable insights;
- Tenacious and resilient with a positive and solution-oriented attitude;
- Detail-oriented mindset with a focus on continuous improvement and optimization;
- Microsoft Excel or Google Sheets skills;
- Advanced English.
What would be a Plus:
- Experience in process mapping and technical documentation;
- Knowledge about smart routing, anti-fraud solutions, card scheme authorization products;
- Experience with data visualization and analytical tools (Tableau, Kibana);
- Project management, roadmap, and organization;
- Ability to manage and handle complex situations;
- Bachelor’s degree in Business, Technology, or a related field;
- Exceptional communication, presentation, and negotiation skills;
- Advanced SQL to write, review, and join queries across multiple databases.
EBANX offers:
- Spanish, English, and Portuguese classes;
- Transportation voucher (if needed);
- WAVES - Program of goals and results (variable compensation);
- EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
- EBANX Skills: budget for workshops and courses;
- EBANX Flexible: Birthday Day Off;
- Semi-flexible hours (8 hours a day - Monday to Friday);
- EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
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