Claims Specialist-Auto & General Liability

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

 

JOB OVERVIEW:

JWF Specialty is a division of EPIC. JWF is a best-in-class Third Party Administrator (TPA) and the TPA of choice for EPIC. They're a successful and rapidly growing division with a strong reputation for innovation and customer satisfaction.

The Claims Specialist handles a caseload of approximately 130 auto and general liability claims for primarily public-sector clients. The position requires establishing facts of loss, coverage analysis, investigation, liability/negligence determination, damage assessment, settlement negotiations, identifying potential fraud, and appropriate use of authorized vendors. The Claims Specialist must also complete timely and appropriate reserve analysis. All file handling must be within state statutes, client claims handling guidelines and JWF Best Practices.

 

LOCATION: 

• Preferred: Hybrid - Carmel IN (2 days a week in-office)
• Also open to 100% remote for highly qualified candidates whose experience aligns strongly with the needs of the role. Remote candidates must live in Central or Eastern time zones.

 

WHAT WE'RE LOOKING FOR:

• At least 5+ years of experience handling auto property and/or general liability claims. TPA and/or public sector claims experience is nice to have but not required.
• Candidates with professional communication skills – both written and verbal. Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation.
• High attention to detail, and the ability to learn and adhere to instructions that vary client by client.
• Strong relationship-building skills and the ability to be flexible and build trust with clients.
• Positive and outgoing disposition, eager to work as a team but also functions well working independently.

 

 

WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

Coverage:
• Identify, analyze, and confirm coverage.
Customer Service/Contact:
• Contact appropriate parties and providers to determine liability, compensability, negligence, and subrogation potential.
• Contact appropriate parties to obtain any needed information and explain coverage as appropriate. Continue contact throughout the life of the file as appropriate.
• Answer phones, check voice mail regularly and return calls within 24 business hours.
• Assist management when required with projects as requested.
Investigation:
• Verify facts of loss and pertinent claims facts such as employment, wages, or damages and establish disability with treating physicians as appropriate.
• Identity claims with no negligence to deny liability.
• Identify cases for settlement. Evaluate claims and request authority and negotiate settlement.
• Recognize and report potential fraud cases. 
Reserves:
• Establish ultimate reserves (anticipated cost to bring file to close based on known facts) as soon as practical and monitor to adjust at the time of any exposure changing event.
• Verify all provider bills have been appropriately reviewed and paid within standard timeframes.
Reporting Requirements:
• Must pass all internal and external audits, which include those performed by regulatory agencies, carriers, and clients.
• Follow reporting requests as outlined by client special handling instructions
Resolution:
• Document plan of action in the claim system and set appropriate diaries.
• Maintain a regular diary and follow up as required
• Close all files as appropriate in a timely and complete manner.
• Maintain 1:1 closing ratio.
• Other jobs duties as assigned.

 

WHAT YOU’LL BRING: 

• 5+ years auto property damage claim experience preferred.
• Excellent interpersonal, communication, organizational and presentation skills
• Computer proficiency, working knowledge of Microsoft Office products

• Advance level of interpersonal skills to handle sensitive and confidential situations and information.
• Requires advanced ability to negotiate claims.
• Requires advanced ability to work independently.
• Requires an advanced level of organization and time management skills.
• Must possess advanced level written and verbal communication skills.
• Must be able to explain and appropriately respond to auditors, clients, and potential clients during in-person presentations.
• Must be able to pass all training courses within 12 months with a score of 80% or above.
Education / Licensing:
• High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred.
• Must possess required jurisdictional licensing. (Or be willing, as a condition of employment, to obtain one within 30 days of start date).

 

COMPENSATION: 

The national average salary for this role is $50,000-65,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

 

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

 

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