Community Lead, UK

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

What we have achieved so far

🚀 Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide (Juniper, Pilot, Kin, Software, & Compound).

🌍 Built a team of approaching 500 Eucalypts in 6 countries (🇦🇺🇬🇧🇩🇪🇯🇵🇵🇭🇿🇦) consisting of medical practitioners, engineers, operators and many more functions!

💰 Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

🇬🇧 In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally!

… and we’re just getting started! Read more about our mission to change healthcare here.

What’s Next?

In the UK we are continuing to grow with ambitions to triple our business by the end of the year!

To achieve this, we are continuously building our team of dedicated professionals who are passionate about healthcare, willing to work hard, and committed to investing in others through direct and honest feedback. This collaborative and proactive approach enables us to make impactful changes, improving the health of millions of patients globally.

About the Work

We’re looking for a Community Lead to lead the charge in cultivating an engaged, supportive, and vibrant online community for Juniper. You’ll manage and evolve our online community, already home to 5,000+ members, with a mandate to take it to the next level (online and offline), creating meaningful connections for our patients.

This role is key to building a stronger sense of belonging, amplifying user-generated content, and reinforcing the value of the community as a core component of the Juniper offering. Our community is active and thriving, but we need you to step up and tackle key challenges. We are a young company with experimentation as part of our DNA, frequently iterating to conviction with a strong, hypothesis-led culture.

We’ve built the habit of rapidly adapting to new insights or challenges. You’ll be working cross-functionally with our marketing, medical, and product teams to ensure that the community both embodies our patient-first values and serves as an organic source of feedback, testimonials, and content.

Join us as we expand our healthcare offering in the UK and shape the future of how patients connect and support each other on their health journey.

About the role (What you’ll be doing)

This is not about brand promotion or posting meme on our IG account for followers.

In this role, you will ensure that our online private community of more than 5,000 members grows exponentially while delivering an engaging and valuable experience to its members. You’ll have a blank slate to build the best healthcare-focused community in the UK.

In short, this role includes:

• Shape the community strategy working closely with key stakeholders to scope and deliver community initiatives that maximise the number of patients joining our community, and provide additional value to the members.
• Leveraging the content produced to create and share engaging, high-quality content related to nutrition, weight loss, and health to inspire and educate our members.
• Think creatively and drive innovative, disruptive initiatives—such as hosting virtual and in-person events, fostering real-life connections, and exploring new ways to engage the community beyond traditional platforms.
• Creating systems and/or directly moderating user-generated content to ensure it meets our community guidelines.
• Responding promptly and empathetically to comments, messages, and posts, answering questions, addressing concerns, and fostering constructive conversations.
• Improving administrative processes, such as scheduling and monitoring content, tracking community engagement metrics, and maintaining member records, to increase efficiency.
• Working in a cross-functional and multidisciplinary team to triage, respond to, and escalate communications from patients to relevant teams to minimise patient safety risks.
• Using feedback and insights from community interactions to help improve our broader services.

About you (Who are we looking for)

• 2-4+ years of experience in building, engaging, and managing communities, ideally online.
• Confident using technology, with an ability to derive actionable insights from data and optimise content performance. Extra points for specific knowledge of social media analytics tools.
• Strong written and verbal communication skills, with a knack for engaging, creative content—both written and visual.
• Passionate about patient experience and problem-solving, with a demonstrated interest in health and wellness.
• Highly organised, independent, and able to collaborate effectively within a team.
• Thrives in a fast-paced environment, excited by creative problem-solving and innovation.

 

So, why join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• We also offer a range of benefits including
  • Your own stake in the business with our employee options program
  • A monthly wellness allowance, for you to spend on whatever wellness means to you
  • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
  • 25 days holiday + bank holidays with an enhanced parental leave policy
  • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
  • Your own MacBook and more!
• Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.