Associate ServiceNow Administrator

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client  

The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer's collective solutions enhance productivity and help clients deliver better experiences for end consumers.

What You’ll Do

• Assist with day-to-day administration of the ServiceNow platform, including user account management and basic troubleshooting
• Monitor system health and escalate issues to senior administrators as needed
• Support configuration of core ITSM & ITOM modules
• Create and maintain simple workflows, UI policies, and reports following established best practices
• Participate in platform upgrades and patching activities under supervision
• Help maintain documentation for configurations and processes
• Assist with audit preparation and compliance reporting
• Work closely with senior administrators and developers to learn advanced ServiceNow capabilities
• Provide basic support to IT teams and end-users for ServiceNow-related inquiries

What You Bring

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
• 1–2 years of experience in IT support or ServiceNow administration (internship or entry-level experience acceptable)
• Familiarity with ITIL concepts and ITSM processes
• ServiceNow System Administrator certification preferred (or willingness to obtain within 6 months)
• Basic understanding of ServiceNow platform functionality
• Strong attention to detail and willingness to learn
• Good communication and problem-solving skills

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.