IT Operations Engineer

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv exists
to help product innovators create.

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

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The Information Technology Operations (IT Operations) team provides critical operational support for all Fictiv technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll-out, desktop software management, access control, security training, and help desk support. IT Operations collaborates closely with the Cloud Infrastructure Operations team to ensure secure access to Fictiv systems for all Fictiv employees.

As an IT Operations Engineer, you will report to the IT Operations Lead role. You will utilize your deep knowledge of IAM, Network Administration, Security Event Management, and SaaS Management to provide critical day-to-day support for Fictiv employees and partners. Success in this role will be measured by implementing strategic initiatives through deliverables on key milestones and providing solutions to complex, cross-functional projects, including systems design, implementation, maintenance, new facility site expansion, employee life-cycle management, and company-wide security best practices.

 

Areas of Responsibility

Integrate and maintain current SaaS platforms into OKTA (including Amazon Web Services, Salesforce, Greenhouse, and more).

Develop automation workflows to compile alerting, monitoring, reporting processes to identify security threats.

Assist in managing new and current SaaS platforms (including Google Workplace, Zoom, Slack, Kandji MDM, and more).

Create and deploy certificates and access controls for company-wide VPN solutions.

On-site deployment and maintenance of Networking Services (WAN, LAN, and site to VPC) utilizing Cisco Meraki and FortiGate equipment.

Site location deployments of Security and Facility Access Controls using Avigilon and video monitoring equipment.

Contribute to the development of IT Operations run-books and knowledge base.

Enforce security policies and procedures to ensure SOC 2 compliance.

Design, deploy, and manage SIEM solutions for threat analysis and detection

Hardware inventory maintenance and tracking, including assignment, provisioning, and surplus tracking.

Act as technical expert to assist IT leadership in providing recommendations to improve our security posture

 

Preferred / Minimum Qualifications

Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School. 

Technical certifications (CompTIA Network+ / Security + / Cloud+, Cisco Certified Network Administrator, Okta Certified Professional/Administrator) will be given preference. 

4+ years in IT Operations and/or DevSecOps. 

A solid understanding of SOC 2 compliance.

Experience in ISO 27001 or NIST 800 is a plus.

3+ years of experience configuring and administering medium/large-scale Okta SSO environments, including RBAC measures.

Experience in administering Google Workspace, Atlassian, Slack, Zoom, Office 365, and other SaaS tools for a company of 400+ employees

 

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
• Ability to move heavy boxes/equipment from time to time; must be able to lift up to 50 pounds.

 

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About Fictiv

Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company. 
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an ‘always learning’ mindset that celebrates learning, not just wins. 
• Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.