Job Application for Insurance Claims Liaison Specialist at First National Bank of America

First National Bank of America is looking for a professional and customer-service oriented Insurance Claims Liaison Specialist to join the Servicing Operations team. A successful candidate in this role will be able to grasp policies and regulations swiftly and explain them in a way that’s easy to understand, regardless of the audience's expertise. The ideal Insurance Claims Liaison Specialist will have strong follow-up skills, an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong verbal communication skills.

Responsibilities:

Demonstrates the ability to communicate firm decisions clearly and empathetically, ensuring compliance with company policies and regulatory standards
Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
Exhibit strong listening skills with every situation, maintaining composure and professionalism
Maintain accurate records of customer interactions and transactions
Enter insurance policies into the database
Place force-placed insurance as required
Prepare, understand and explain escrow analyses to borrowers

Qualifications:

Strong phone skills are essential, as you will spend at least 50% of your time on the phone
Interpersonal skills, handling calls under pressure while exhibiting empathy and firmness
Proven ability to assess daily goals and continually prioritize work
Proficient navigation of Microsoft Word, Excel, and Outlook
Insurance/Industry claims experience beneficial, but not required
Bilingual (Spanish/English) is preferred but not required

Employee benefits

Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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Insurance Claims Liaison Specialist

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