Partner Success Manager

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

As a Partner Success Manager, you will play a critical role in developing and leading strong relationships with property management companies (PMCs). You will work closely with cross-functional teams to ensure our Partners receive the support they need, while you directly contribute to the success and growth of the overall Partner relationship to maximize Flex product adoption and revenue. 

What you’ll do

• Nurture and grow Partner relationships to drive long-term mutual success
• Increase engagement and product adoption within your portfolio of Partners
• Evangelize Flex’s value among the property management community
• Achieve Partner revenue expansion goals by consultatively upleveling, upselling, and cross selling
• Develop and present business reviews, proposals, and confidently lead Partner training sessions

Key qualifications

• Exceptional account management and organizational skills, with deep knowledge/experience in the multifamily/real estate industry. Ability to work autonomously and as part of a team.
• Sales Experience: leverage existing Partner relationships to upsell with a track record of achieving and exceeding revenue targets.
• Strong Communication Skills: High EQ, interpersonal abilities, passionate about Flex’s mission and product, and proven ability to influence and motivate others.
• Advanced Analytical Skills: Proficiency in Excel for data analysis to identify and prioritize top areas of opportunity within large portfolio data sets.
• Tech Proficiency: Experience with Salesforce, HubSpot, and/or Tableau is a plus. Experience working in tech companies and problem-solving complex product issues.
• Cross-Functional Collaboration: Proven ability to collaborate effectively across Sales, Marketing, Customer Success, and Product teams.
• Platform Knowledge: Understanding of Partner Success/Account Management, sales, and marketing platforms, systems, and tools. Experience in driving engagement with marketing tactics such as email, flyers, and digital ads is a plus.
• Relationship Building: Proficiency in building internal and external relationships with key stakeholders and multithreading in complex organizations.
• Quick Learner: Ability to adapt, learn, and iterate swiftly in the rapid changes within the PropTech/FinTech landscape. Comfortable with ambiguity and test-and-learn mindset.
• T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition. 

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. 

• For working locations such as NY / NJ / CA, the base salary pay range will be $105,000-$115,000
• For all other locations/states, the base salary pay range will be $90,000-$105,000