Director, Quality Engineering

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

Flex is seeking an experienced and dynamic Director of Quality Engineering to lead and enhance our quality assurance initiatives.  This pivotal role requires a strategic leader who is also capable of hands-on involvement, and of elevating our quality engineering strategies, processes, and team performance to achieve world-class service quality.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters OR our Bay Area Satellite Office. For candidates outside the NY/NJ area, you may be eligible for our relocation assistance program for our NYC Headquarters.

What you’ll do

• Develop and implement a comprehensive quality engineering vision and strategy aligned with the company's objectives and regulatory requirements.
• Assess current quality assurance processes; identify and implement improvements to optimize efficiency, scalability, and product quality.
• Lead, mentor, and expand a high-performing quality engineering team, fostering a culture of excellence, continuous learning, and innovation.
• Work closely with cross-functional teams, including Product, Engineering, and Operations, to integrate quality throughout the product development lifecycle.
• Manage stakeholder expectations, establish key performance indicators (KPIs) to align on goals and provide regular reports to monitor the quality of our products and services.
• Ensure all the products and services we release meet our high quality standards.
• Identify potential quality risks and develop mitigation strategies to address them proactively.
• Champion quality engineering best practices and drive adoption of quality improvements.

Minimum qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 15+ years of experience in quality engineering or software engineering, with at least 10 years in a leadership role.
• Proven track record of designing and implementing effective quality assurance strategies and automation frameworks, and of leading software engineers in test to ensure product excellence.
• Strong understanding of software development methodologies, including Agile and DevOps practices.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Experience with regulatory compliance and quality standards in the fintech industry.

Preferred Qualifications

• Master’s degree in a related field.
• Experience in a fast-paced startup environment, particularly in the fintech sector.
• Familiarity with consumer payments, payment processing or similar financial application.
• Holds industry recognized certifications like CTAL.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks.

• For working locations in NY/NJ/CA, the base salary pay range will be $226,00-$262,000

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters OR our Bay Area Satellite Office. For candidates outside the NY/NJ area, you may be eligible for our relocation assistance program for our New York Headquarters.