Technical Account Manager

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:

The ideal candidate for this role at Galileo is a candidate that excels in technical areas related to Cloud, API based platforms, directional development language best practices, App Store requirements, driving client implementations, working cross functionally internally and externally to Galileo, tools to test/troubleshoot API issues and effectively articulate the technical benefits of Galileo to Account Executives. Essentially, you will be the technical champion of the Galileo platform and help ensure that the customer journey is an end to end success. 

The role is high impact and fast paced. The candidate for this role will have to influence and drive internal product and development teams while managing technical and business risk. Additionally, the candidate will have grit, be driven, organized, and have the ability to communicate with internal and external stakeholders. You will work closely with our Technical Project Management team to understand our Client Implementation process. 

What you’ll do:

• Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices. Monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels and/or acquisition plans. Through value-based activities, the Technical Account Manager (TAM) will plan and proactively drive engagement across our customer’s programs. Their actions will improve customer experience with Galileo increasing adoption. 
• Manage complex interdependencies across multiple, cross-functional parties to build and launch client programs while demonstrating excellence in client service
• Provide planning and advisory guidance on implementations to both the client community and internal teams
• Review status of projects, set deadlines, manage schedules, and prepare status reports
• Influence remote teams on best practices and prioritization during the program and software development lifecycles
• Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives
• Work directly with APIs, review logs, and troubleshoot technical issues
• Collaborate with internal project staff resources to execute project plans
• Participate in evaluating existing systems and business functions
• Gather, communicate, and prioritize both business and technical requirements for new projects to fulfill client needs
• Balance project planning, execution, risk, issue mitigation, and escalation to management as appropriate
• Participate and develop new processes that align closely with company and department OKRs while onboarding new projects and opportunities.

What you’ll need:

• BS in Information Systems, Information Technology, Business, related field, or equivalent experience 
• Excellent organization skills, ability to communicate with multiple teams, and ability to apply critical thinking to problem solve custom solutions
• Experience with APIs, cloud networking, tools to test/troubleshoot API issues, and software development lifecycle
• 5+ years of IT Project Management experience preferred
• You know how to build an effective project plan that takes into account technical details, internal and external dependencies, shared resources, and risks.
• Ability to earn trust, build and maintain positive and professional relationships, and contribute to a culture of inclusion
• Vendor Relation experience, preferably in the credit and debit card space

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.