Technical Account Manager

Grammarly offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. 

This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.

About Grammarly

Grammarly is the world’s leading AI writing assistance company, trusted by over 40 million people and 50,000 organizations. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we seek a Coda Technical Account Manager to join our Onboarding and Implementation team. 

The Technical Account Manager is a unique role at Coda that combines elements of account management, process optimization and technical implementation and troubleshooting skills. In this role, you will partner with our largest enterprise customers to support and provide best practices for high-impact solutions that drive business outcomes. Coda Technical Account Managers help organizations unlock the full potential of Coda through expert consulting, hands-on solution development, and process alignment.

You’ll collaborate closely with cross-functional teams within the customer’s organization to understand their workflows, and support scalable Coda Docs and systems tailored to their needs. From maintaining custom solutions to guiding implementation efforts, you’ll be a trusted advisor focused on delivering business value through Coda’s flexible platform.

You’ll be critical in enabling customer success by delivering strategic account management services that drive adoption and long-term impact. This includes working alongside our Customer Success team to support significant initiatives, act as a technical advisor, and deliver best practices that ensure the successful deployment of Coda within complex environments.

In this role, you will: 

• Support and maintain complex solutions based on ongoing discovery and custom scopes of work.
• Partner with customers to understand their business needs, providing guidance and best practices.
• Guide new and existing customers in platform best practices when building out new use cases.
• Audit existing use cases and provide suggestions for optimization, performance improvements, and future-state compatibility.
• Act as a trusted partner in creating, streamlining, and optimizing critical business processes.
• Work cross-functionally with customer stakeholders across a wide range of seniority and technical acumen.
• Collaborate with other Technical Account Managers to develop in-house playbooks and best practices.
• Collaborate with sales and customer success teams to develop and optimize plays.
• We’re a quickly evolving team, and you’ll likely have the opportunity to help shape our future state.

Qualifications

• A passion for delivering exceptional customer service, not only by resolving issues but by proactively identifying and preventing them.
• 3+ years of experience in a customer-facing technical role, such as Technical Account Management, Technical Account Manager/Engineering, or Technical Support, ideally within an enterprise SaaS or productivity software environment.
• Ability to build strong relationships with a diverse set of customer stakeholders, understand their needs and goals and identify and implement creative solutions.
• A demonstrable track record of technical curiosity and experience learning highly complex/customizable software solutions.
• Technical knowledge spanning a range of topics including:
• Database architecture, API familiarity, low- and no-code tools, and Excel/Sheets or another formula language.
• Strong experience with highly complex software solutions.
• Generalist knowledge, with experience learning new technical concepts or languages quickly.
• Proficiency in troubleshooting and debugging complex software systems.
• Proven track record of managing and resolving technical issues for large, enterprise-level customers.
• Ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders (both internal and external).
• Strong understanding of enterprise business processes, including project management, workflow automation, collaboration, and data management.
• Previous experience in digital transformation and/or organizational change management is a plus.
• Previous experience building complex Coda docs is preferred; in lieu of Coda experience, similar low/no-code tools like Airtable or Zapier may be considered.
• Previous experience supporting an end-to-end process is a plus.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
• Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.

For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here.

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