Fraud Operations Analyst

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

We are looking for a Fraud Operations Analyst to join the ID.me Fraud Team. In this role, you will work daily with multiple Member Support teams to coordinate the fraud operations of the company. Additionally, you will work with the Product and Engineering teams, as needed. This role requires a holistic understanding of both internal operations and the external fraud landscape, empowering you to safeguard ID.me from threat actors. You must also be familiar with fraud analysis and investigative techniques, and have a keen eye for detail to be able to spot inefficiencies before they become issues and implement the appropriate solutions. 

Responsibilities

• Manage department projects and processes to achieve organizational goals.
• Track fraud project timelines and drive fraud projects to completion.
• Enable the fraud department to act and report on incoming requests and manage feedback. 
• Summarize and communicate fraud activities with internal and external stakeholders.
• Partner with Member Services to create and document proper procedures, provide training, gain alignment, track implementation and adherence
• Be the fraud subject matter expert for multiple cross-functional teams, including Member Support, responding to escalations and managing procedure feedback. 
• Be able to identify and provide recommendations on product and process improvements to prevent fraudulent activities.
• Work cross-functionally with Product, Engineering, and Member Support to influence and deliver fraud product features.
• Maintain all fraud-related Confluence pages across the enterprise to ensure all fraud processes are aligned and routinely updated to reflect the most up to date information.

Qualifications

• Bachelor's Degree OR equivalent work experience in a fraud operations role
• Strong analytical and creative problem-solving skills with high attention to detail and accuracy
• At least three (3) years experience with illicit fraud techniques, tactics, procedures, and investigations
• At least three (3) years of experience in project management, program management or operations roles
• Exceptional verbal, written, and interpersonal communication skills
• Ability to create and improve operational processes through cross-functional collaboration
• Ability to work independently and autonomously, as well as part of a team
• Excellent time management, prioritization of tasks, and ability to meet deadlines with little supervision
• Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities
• Knowledge of Confluence and JIRA is preferred
• Knowledge of SQL is preferred

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.