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Principal UX Designer - Mobile

Mountain View, California, United States

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Principal UX Designer – Mobile Experiences

Location: Mountain View, CA

At ID.me, we are shaping the future of digital identity, facilitating efficient, transparent interactions between people and organizations. As a design-led company, we embed UX at the heart of our product creation process to enable over 130 million individuals to securely control their credentials and data.

By joining our team, you will be integral to crafting intuitive, secure mobile-first digital experiences for a diverse user base. Through our “No Identity Left Behind” initiative, we emphasize inclusivity and access. You will also contribute to enhancing mobile capabilities for ID.me Shop, where members enjoy exclusive discounts and cashback offers, making their online shopping experience more rewarding.

We are seeking an innovative and dynamic Principal UX Designer with deep mobile expertise. You’ll partner with cross-functional teams to set visions and bring them to life across our suite of mobile applications. This role is ideal for a strategic thinker with a holistic mindset who can navigate and resolve complex mobile design challenges at scale.

Responsibilities

  • Design mobile-first user experiences by synthesizing insights, business goals, and technical constraints.

  • Lead strategic planning of mobile UX initiatives and champion innovative, research-backed design solutions.

  • Rapidly prototype and iterate on user flows, wireframes, and high-fidelity visual designs for mobile platforms.

  • Independently solve mobile UX problems of broad scope and complexity.

  • Validate design decisions through user research and usability testing, with a focus on mobile audiences.

  • Present and articulate mobile design solutions to stakeholders, executives, and product/engineering partners.

  • Contribute to mobile UX design standards and best practices within the organization.

  • Mentor other designers in mobile UX principles, practices, and execution.

  • Collaborate with cross-functional teams to build mobile-first customer experiences.

  • Produce clear design artifacts such as wireframes, process flows, prototypes, and videos.

  • Incorporate user feedback and performance data to optimize mobile UX.

  • Drive high standards for mobile interaction design, visual design, and usability.

  • Promote a mobile-first culture and influence broader product strategy through design leadership.

Basic Qualifications

Candidates must meet all of the following requirements to be considered:

  • Bachelor’s degree in UX design, interaction design, human-computer interaction (HCI), or a related field.

  • A minimum of 10 years of UX design experience, including at least 5 years focused on mobile UX for iOS and/or Android platforms.

  • Demonstrated experience leading the UX process for mobile-first projects, from strategy to execution.

  • A strong, mobile-focused design portfolio showcasing shipped products and leadership-level impact.

  • Proficiency with industry-standard design tools for mobile UX, including prototyping and user testing.

  • Demonstrated ability to apply user-centered design principles to create effective mobile experiences.

  • Experience collaborating directly with product managers and engineers on mobile application development.

  • Strong understanding of mobile-specific information architecture and interaction design best practices.

  • Ability to independently manage and deliver multiple mobile UX projects of significant scope and complexity.

  • Up-to-date knowledge of current trends, standards, and technologies in mobile UI/UX design.

Preferred Qualifications

  • Experience working in a startup or fast-paced, iterative development environment.

  • Experience using tools like Figma to design and prototype mobile-first solutions.

  • Ability to translate quantitative and qualitative data into actionable mobile UX insights.

  • Passion for crafting polished, user-centric mobile products that drive business and user value.

  • Strong verbal and written communication skills; able to present and defend design decisions effectively.

  • Comfortable adapting to shifting priorities and contributing in both collaborative and independent environments.

Location Requirement

This is an in-office role based in Mountain View, CA. We believe that in-person collaboration accelerates innovation, fosters team culture, and provides opportunities for mentorship and growth.

 

#LI-KC

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Mountain View, CA Pay Range

$250,000 - $300,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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