TechOps Project Coordinator

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers. To learn more, visit www.industriousoffice.com/careers.

 

About the Role: 

As our new TechOps Project Coordinator, you’ll be a key member of our TechOps team - playing a vital role in the execution of technical deliverables for new Industrious locations in North America. You will ensure the seamless setup of IT, networking, and Conference Room AV systems for new coworking spaces, as well as upgrading existing tech infrastructure and network migrations at existing locations.

Alongside the head of TechOps Program Management, you will be a pivotal player in the execution of TechOps projects across North America and have the opportunity to work closely with multiple key stakeholders in our business. 

This position requires a blend of project management acumen, excellent interpersonal skills, problem-solving, critical thinking, and basic technical knowledge. You’ll help ensure that projects meet quality standards and stay within deadlines and budgets.

In order to be considered for this role, candidates must live within an easy commuting distance of either Los Angeles, Phoenix, Chicago, or Austin.

This role will also have the opportunity to support the launch of new locations across the US, and candidates must be comfortable with occasional domestic travel (no more than once per quarter). 

What You'll Do & How You'll Contribute (Key Responsibilities)

In this role, you'll be a vital part of our team, helping us create seamless experiences for our members and streamline our operations. Here's how you'll contribute:

Driving Network & Project Success:

• Lead network transitions to new service providers across North American locations.
• Assist TechOps in meeting all non-negotiable items during location launches.
• Help plan and execute project tasks and milestones, monitoring progress and adjusting plans as needed.
• Coordinate directly with multiple vendors: printing, low voltage, A/V, and network.
  
  

Championing Clear Communication:

• Attend launch calls with cross-functional teammates, updating on TechOps deliverables.
• Serve as the main contact for project queries.
• Convey project updates, risks, and achievements to stakeholders; manage the launch dashboard.
• Assist in managing stakeholder expectations, aligning them with project goals.
• Collaborate with vendors and cross-functional partners on ad hoc tasks and questions related to project deliverables.
  
  

Nurturing Vendor Relationships:

• Facilitate communication between the company and vendors/suppliers.
• Identify opportunities for cost savings and process improvements.
• Develop and maintain positive relationships with vendors/suppliers.
• Coordinate with internal stakeholders to assess needs and requirements.
• Review contracts and agreements with vendors/suppliers before liaising with internal stakeholders/management.

What You'll Bring (Required Qualifications)

We're looking for someone excited to dive in and make a real impact, here are the skills and experiences that will help you shine:

Project & Technical Foundations:

• 1+ years of experience juggling multiple priorities: emails, phone calls, direct messages, and various to-dos across multiple projects in a given day
• 1+ years of experience supporting entry-level technical issues with A/V, printing, and network hardware and software systems. Basic familiarity with these systems and eagerness to learn new tech are super important.
• Familiarity with project management tools and methodologies. If you're comfortable with Airtable or Monday.com, that's even better!

Exceptional Communication:

• Clear, empathetic communication skills with the ability to translate technical information into layman's terms.
• Excellent note-taking and documentation skills so that all parties in a project have critical information
• Ability to identify and bridge communication gaps amongst partners in a project or task
• Ability to document standard operating procedures and identify bottlenecks and process improvements in a project

A Passion for Service:

• 1+ years of prior direct customer, client, guest, or member-facing experience.
• 1+ years of professional experience troubleshooting technical or project issues with a collaborative, 'white-glove' approach

Software Proficiency:

• 3+ years of experience using MacOS and Google Drive with a high level of comfort. 
  
  

The Keys to Success

• Growth mindset, continuously seeking cross-functional solutions and eager to learn and adapt.
• Low-ego, collaborative approach, bringing an optimistic and supportive attitude to all technology service conversations.
• Strong problem-solving and analytical thinking skills.
• Proactive initiative: anticipating/addressing issues, driving results without micromanagement, and identifying/discussing potential improvements with solutions.
• Thrives in a team environment, enjoying helping others solve problems.
• Adaptable, willing to learn and grow across different areas of technology.
  
  

Compensation 

The annual base compensation range for this role is between $65,000 - $70,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual 10% bonus and participation in our long-term incentive program.

Base and bonus are just two components of Industrious’ total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.


Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

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