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Senior Manager, Channel & MSP Operations

Remote, US

Description

Keeper is hiring a driven Senior Manager, Channel & MSP Operations to join the Keeper Sales Operations team. This is a 100% remote position from select locations.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for ensuring seamless operations for our global partner sales teams.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role

The Senior Manager, Channel & MSP Operations will build and scale the operating system behind our MSP/Channel motion; partner onboarding, enablement, deal flow, forecasting hygiene, and partner experience. Allowing our partner sellers to spend more time selling and less time chasing process. You’ll own the partner ops roadmap, SLAs, tooling, and reporting that drive partner-sourced pipeline, activation, and retention. This role will be responsible for communicating the value proposition and features of Keeper to partner representatives and supporting the operations of our MSP and Channel Teams.

Responsibilities

  • Own the end-to-end operating system for our MSP/Channel motion, including partner onboarding, activation, deal workflows, and ongoing partner experience
  • Design and run scalable partner processes: deal registration, lead routing, partner-assisted opportunities, renewals/expansions influence tracking, and partner tiering/benefits administration.
  • Establish and manage KPIs, SLAs, and operating rhythms (weekly pipeline hygiene, monthly performance reviews, QBR support) aligned to partner revenue outcomes.
  • Build and maintain the partner data model and reporting in Salesforce to ensure accurate attribution, pipeline visibility, forecasting inputs, and data integrity.
  • Create and continuously improve SOPs and playbooks for internal teams (Channel/MSP, Deal Desk, RevOps) and partner-facing process documentation.
  • Lead partner request intake and triage—implement a tiered support model, prioritize work, and route issues to the right teams with clear owners and timelines.
  • Manage partner portal/PRM operations (access governance, content governance, training/certification pathways, and engagement analytics) to increase partner self-serve and reduce friction.
  • Identify workflow bottlenecks and drive automation/scale improvements in partnership with RevOps Systems (e.g., approvals, integrations, templates, lifecycle triggers).
  • Partner closely with Channel Sales leadership, Marketing, Enablement, Product, and Legal to operationalize strategic initiatives and ensure partners are enabled with the right programs and tools.
  • Build, coach, and develop a high-performing Partner Operations team as the business scales globally

Requirements

  • 5+ years in Channel/Partner Operations, Revenue Operations, Sales Operations, or equivalent roles supporting a partner-led GTM motion (VARs/MSPs/MSSPs/distributors).
  • 2+ years owning cross-functional operational programs end-to-end (process, systems, metrics, change management), ideally in a scaling SaaS company.
  • Proven ability to build and scale partner operational “infrastructure”: onboarding/activation workflows, deal registration, SLAs, intake/triage, playbooks/SOPs, and governance.
  • Strong Salesforce expertise in partner workflows (partner account/contact structures, deal reg processes, pipeline hygiene, attribution fields, reporting). Able to write clear requirements for admins/engineering and QA outcomes.
  • Analytics fluency: can define KPIs, build dashboards, and diagnose funnel leaks (activation, sourced pipeline, conversion, cycle time, SLA adherence). Advanced Excel/Google Sheets required.
  • Experience with PRM/partner portals and partner enablement systems (e.g., Salesforce PRM or similar); able to drive adoption and measure engagement.
  • Strong stakeholder management: can align Channel Sales, Marketing, Enablement, Product, Legal/Finance around shared goals, clear roles, and operating cadence.
  • Excellent written communication: can produce crisp SOPs, partner-facing process documentation, and internal enablement guides people actually follow.
  • High ownership and bias to action: comfortable in ambiguity, prioritizes ruthlessly, ships v1 quickly, iterates with data.
  • People leadership experience (hiring, coaching, performance management) or clear readiness to step into a team-lead role as the function scales.
  • Comfort working globally across time zones and cultures; strong collaboration in a remote-first environment.
  • Willingness to travel ~10% for partner/customer meetings and internal planning.

Benefits

  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal 

E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification:  Exempt

 

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

  • Contact details, CV/resume, cover letter
  • Employment history, qualifications, work eligibility
  • Application responses and uploaded documents

Information We generate:

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  • Scheduling information

Information From Others:

  • Recruiter/referral information who submit your profile
  • References (with your consent, before final offer)
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  • Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

  • We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

  • Assess your application and suitability
  • Manage interviews and recruitment workflow
  • Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
  • Comply with employment law obligations

3. Legal Basis

  • Legitimate Interests (recruitment management, security and integrity of the hiring process)
  • Contracting steps (for progressed candidates)
  • Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

  • HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

  • Applicant tracking, recruitment systems and assessment providers
  • Background verification vendors (post offer)
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  • Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

  • You opt into our talent database for further retention by providing consent (extended retention)
  • You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

  • Access, correct, or delete your data, subject to applicable law and retention requirements
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Request data portability
  • Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

 

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